Member Service Officer - 12 Month Contract- Part Time - Coill Dubh

• Member Service Officer
• Reporting to: Team Supervisor
• Start Date: Immediately
• Schedule ( 3 days)

Role Overview:

As a member of the Member Services Team within Operations, the Member Service Officer’s main responsibility is providing a first class service to all members of the Credit Union via all available channels i.e. Face to Face, by Telephone or Online.

Key Duties and Responsibilities:

• Provision of excellent customer service to all members of the Credit Union including dealing with all member transactions, such as lodgements, withdrawals, processing payments
• Cash handling responsibilities - ensuring procedures are fully adhered to.
• Opening of new accounts as required.
• Dealing with member queries.
• Processing of loan applications received from members (subject to relevant qualification), and provide further support to lending as required.
• Conduct any/all administrative duties required including scanning and filing.
• Co-operation with management in the development and/or implementation of new technology or services
• Act as a cheque signatory within prescribed limits where required
• Attend training programmes and workshops as required by the credit union.
• Adhere to all Policies and Procedures relevant to the role
• To be aware of and compliant with various legislation and regulations governing Credit Union operations including Health & Safety
• Take every opportunity to keep the members of the Credit Union informed of the other products and services available to them
• To undertake such other reasonable and lawful duties as may be directed from time to time by Management

Requirements:

• QFA/ APA qualification or willingness to progress to.
• Excellent attention to detail; communication skills, both verbal and written; numerical skills; and PC skills
• Minimum of 12 months experience working in a customer facing environment
• Experience of working in a cash environment, desirable but not essential
• Customer Focused, with friendly and professional manner
• Ability to perform under pressure and work on own initiative as well as part of a team.

Job Type: Full-time

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program
• Sick pay

Application question(s):

• What are your salary expectations?
• Do you hold a QFA qualification, or are you willing to pursue this in the future?

Experience:

• customer facing: 1 year (required)

Work Location: In person