Mobile Service Technician

Description

Responsibilities:

• Diagnose, troubleshoot, and repair devices.
• Troubleshooting devices to identify aspects of the programming that might need repairs.
• Repair and replacement of defective parts, components or upgrading software to rectify the fault.
• To conduct maintenance checks to ensure quality and efficiency of devices.
• Ensure that all repairs meet or exceed quality standards including repair turnaround time and quality of each repair.
• Adhere to OEM and Company’s SOP to achieve KPIs and repair processes.
• To churn daily productivity reports (including reporting of common faults found during diagnosis or repairs).
• Keep track of all devices and inventory while safeguarding all store stock.
• Ensure all work tools are in good condition.
• Delivery professional and high-quality service experience.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Provide general administrative duties.

Requirements:

• Minimum 2 years of working experience in mobile engineering in an IT orientated environment.
• ITE in Electronic / IT or technical skills certificate preferred.
• Certified in Apple Mac/iOS or AAD (Android) will be an added advantage.
• Will require to undergo and pass Apple certifications exams during probation period.
• Willing to learn new repair skills for different types of electronic devices.
• Computer literate.
• Capable of troubleshooting and find device issues.
• Possess a good sense of customer service, responsibility and integrity.
• Friendly, good etiquette, service oriented.
• Have excellent interpersonal and communication skills.

Job Types: Full-time, Permanent

Pay: $2,000.00 - $2,500.00 per month

Schedule:

• Holidays
• Shift system
• Weekend availability

Supplemental Pay:

• 13th month salary

Education:

• Professional Qualification (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person