National Account Manager

National Account Manager Chains– AFH

About the Position

We have an exciting opportunity available for an highly motivated and experienced National Key Account Manager to manage and develop relationships with some of the largest national restaurant chains! This position lies within the Italian Sales team, where you’ll be working in a successful team, always trying to reach the next level and to make a difference at Kraft Heinz!

You’ll be reporting into the Sales Manager Away From Home, taking ownership of the Chains Channel and acting as a pivotal player in building positive relationships with the key stakeholders and growing the degree of trust and customer satisfaction.

In brief, you will be responsible for:

• Leading and Growing Chains Customers across Italy (Customers mainly based in the North of the Country) maintaining, elevating and strengthen our key relationships with them and playing a key role on influencing customer satisfaction;

• Negotiation & Contract Closing: Lead commercial negotiations with decision-makers at restaurant chains, managing contracts and optimizing pricing and service conditions.

• Being proactive in finding new Prospects and New Opportunities to address

• Post-Sales Relationship Management: Ensure customer satisfaction by resolving issues quickly and proactively and maintaining a high level of service.

• Developing Chains channel through Marketing and Trade Marketing activities

• Developing the Annual Operating Plan (annual agreements, pricing, new products & innovation listings, and campaign developments) and implement it for the assigned customer accounts.

Qualifications

Hard Skills

• College Degree

• Previous Experience: At least 3–6 years of experience in Sales roles, preferably in the food & beverage sector. Experience managing restaurant chains as a National Account Manager or having held roles in Sales or Procurement within restaurant chains, will be considered a valuable asset.

• Sales & Negotiation Skills: Strong negotiation and relationship management skills with high-level clients.

• AFH Industry Knowledge: In-depth knowledge of the Away from Home dynamics, procurement processes, and purchasing policies.

• Great Team Worker

• Ownership attitude, push to learn through new challenges and capability to get results and lead independently of age/role

• Data-driven and analytical approach

• High proficiency in English

• Advanced Excel and PowerPoint Skills

Professional Attributes

Communication Skills – you’ll easily be exposed to senior management, no matter your level. Therefore, it’s relevant you have excellent interpersonal skills, to deal with all kinds of different stakeholders.

Ability to Simplify – We like to keep it simple. And to execute fast. Simplification will be highly appreciated when you provide simple solutions dealing with sophisticated challenges.

Commercial Sense – You’re always seeking for opportunities to expand your business and build more savings, while over delivering your targets.

Analytical – We’re a very data driven company. You know how to translate sophisticated data into a simple solution with your analytic attitude.

High pressure – You don’t get easily stressed by pressure, on the opposite, a fast paced and dynamic environment is what keeps you energized.

What we offer you

At Kraft Heinz, we’re not afraid to think differently. Embrace new insights. Dream big. It all comes down to the way we empower our people to own their work. It’s true: Our employees are our competitive advantage. As part of the Kraft Heinz family you’re supported to grow and achieve. You’re recognized and rewarded for outstanding performance at every level. You’re given the opportunity to leave your mark and build legacies. But you won’t do it alone. This is where our values and teamwork thrives and collaborative spirit fuels every day.

• A daring employer; where each employee is top of mind

• A fast career track like only few other companies can match

• A permanent contract; for we believe in doing big bets on people

• There’s always room for new insights; if you have an excellent idea, please let us know, and we can set it in action!

Location

• North of Italy preferably Milan

Please attentive note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.