National Operations Manager - Security

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About Glad Group

Glad Group is a family-owned Australian business with over 34 years of experience delivering integrated services across security, cleaning, concierge, maintenance, and workplace solutions. Operating across Australia and New Zealand, our strength lies in the partnerships we build—with our people, our clients, and the communities we serve.

We are a people-first organisation, grounded in integrity, collaboration, and a relentless focus on operational excellence. As our Security division enters an exciting phase of growth, we’re seeking a dynamic and experienced leader to join us in a newly created national role.

The Opportunity

As National Operations Manager – Security, you will oversee and lead all national security operations. This is your chance to shape the direction of a growing division, build a high-performing team, and drive a culture anchored in professionalism, performance, and trust. Reporting to the Department Head, you will work across all states, support key personnel, and ensure our services remain compliant, effective, and forward-thinking.

Key Responsibilities

Lead national security operations, managing a network of state-based leaders and support staff
Design and implement national security strategies, policies, and risk mitigation initiatives
Partner with the Head of Risk & Compliance to ensure licensing and regulatory compliance
Develop and mentor future leaders through structured coaching and training programs
Oversee national rostering and workforce planning to drive efficiency and meet financial targets
Analyse divisional P&L and provide insights to support strategic decision-making
Facilitate quarterly national workshops to foster team alignment

What You Bring

10+ years’ experience in senior roles within the security industry (Tier 1 experience highly valued)
Proven leadership of large, remote, or interstate teams
Thorough understanding of Modern Awards, risk frameworks, and compliance obligations
Commercially minded with a strategic outlook
Calm and decisive under pressure
Tertiary qualifications in Security Operations, Risk Management, or Workplace Safety (Cert IV or higher)
Background in Defence or Law Enforcement (highly desirable)

Why Join Glad Group?

At Glad Group, we believe that work should be both meaningful and rewarding. When you join us, you can expect:

Clear career progression pathways
Leadership development and structured mentoring
Recognition and rewards programs
Flexible work arrangements and EAP wellbeing support
National impact with a collaborative and supportive team

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