Ndis Admin / Intake Officer

About the Role

We are seeking a dedicated and detail-oriented NDIS Admin/Intake Officer to support the intake process and general administrative operations of our NDIS service. The ideal candidate will have experience with NDIS systems, excellent communication skills, and a person-centred approach to supporting participants and their families.

Key Responsibilities

• Receive and process new participant referrals.
• Liaise with participants, families, support coordinators, and allied professionals to gather relevant intake documentation.
• Schedule intake assessments, meetings, and follow-ups.
• Ensure timely preparation of Service Agreements, risk assessments, and participant profiles.
• Maintain accurate and up-to-date records
• Handle emails, and general enquiries.
• Manage digital and physical filing systems securely and efficiently.
• Assist in maintaining participant documentation in line with NDIS Practice Standards.
• Support scheduling, rostering, and communication between teams.
• Generate and manage reports, invoices, and NDIS claims as required.

Essential Criteria

• Prior experience in an admin/intake or similar role within the disability or community services sector.
• Knowledge of the NDIS framework and participant pathways.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office
• High level of attention to detail and organisational skills.
• Ability to maintain confidentiality and uphold professional boundaries.

Desirable Criteria

• Experience working with culturally and linguistically diverse communities.
• Understanding of the NDIS Practice guidelines
• Certificate III or IV in Business Administration, Community Services or related field.

What We Offer

• Supportive team environment
• Ongoing training and professional development
• Opportunities to grow within a purpose-driven organisation
• Flexible work arrangements (working from home)

Job Type: Full-time

Pay: $51,237.85 – $82,869.15 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person