Night Porter

SERVICE AND SECURITY TO GUESTS DURING NIGHT

• Is available to register, process, and greet guests promptly
• Checks the daily arrival list
• Welcomes guests to the hotel
• Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
• Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
• Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
• Prepares night audit reports as requested
• Allocates rooms and issues appropriate keys
• Handles incoming guest room reservations
• Handles reservations for guests with rental cars, restaurants, etc

. * Is aware, at all times, of current room status and room availability

• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies regarding the use of cash banks
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Keeps effective key control
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
• Control and maintain access to hotel
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
• Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
• Fully understands the hotel's fire, emergency procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests