Office Administrator

Office Administrator Full Time or may suit Part Time also

To plan and carry out admin, sales support, warehouse support activities (couriers/web orders) and minor bookkeeping to maintain and develop FSL customers in accordance with agreed business plans.

· Competitive salary, paid monthly

· On site Parking

· Performance Bonus equal to 10% of salary, based on achieving Business and personal goals. Enrolment in the bonus scheme takes place upon successfully completing probation.

· 21 Days Annual leave

· Birthday day Holiday

· Half day, every Friday

· Every 4th Friday is an additional paid day off

· Subsidised social club

· Discounted staff rate Coffee and Syrups

· Employee Assistance Programme (EAP)

Key responsibilities and accountabilities:

1. Organising, managing, and logging customer orders.

2. Owning customer queries until handed over or resolved.

3. Answering customer phone calls with a polite and confident manner.

4. Processing email, phone, and web orders.

5. Monitoring orders until complete.

6. Preparing and sending quotes to customers.

7. Day-to-day use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

8. Update Website pricing and stock quantities

9. Take responsibility for work and daily tasks to be carried out in the office and ensure that work is completed in a timely manner

10. Liaise with suppliers to arrange deliveries/products.

11. Ensure that system and workflow processes are adhered to

12. Escalate all serious issues to your line manager at the earliest opportunity

13. Process sales orders and generate customer invoices

14. Set up new customers on database and email statements

15. Assist with Petty cash and Bank reconciliations

16. Update customer price files.

17. Liaise with customer support processes to maximise customer satisfaction

18. Sales support to Admin and Marketing including updating spec sheets, allergen sheets etc.

19. Complete tasks always in a safe and healthy manner.

20. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.

21. Attend training and to develop relevant knowledge and skills.

22. Complete any reasonable request for other duties, at the discretion of senior management

Job Types: Full-time, Part-time, Permanent

Pay: €23,812.50-€30,000.00 per year

Expected hours: 37.5 per week

Additional pay:

• Bonus pay
• Performance bonus

Benefits:

• Additional leave
• Company events
• Employee assistance program
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Are you currently living within commutable distance of Dundalk, Co Louth?

Education:

• Leaving Certificate (preferred)

Experience:

• Microsoft Office: 1 year (required)
• Administration: 1 year (required)

Language:

• English (required)

Work Location: In person

Reference ID: Office Administrator