Office Administrator/Customer Service Role

DAOL is looking for a Sales Office Administrator / Customer Service advisor to join our expanding team. As a Sales Office Administrator you will be responsible for providing administrative support to our sales team, assisting with order processing, managing customer enquiries, and maintaining accurate sales records. This role requires excellent organisational skills, strong communication abilities, and the ability to multitask effectively.

Responsibilities:

• Assist the sales team with order processing, including order entry, invoicing, and shipment tracking.
• Coordinate with customers to address enquiries, resolve issues, and provide exceptional customer service.
• Prepare and maintain accurate sales reports, records, and documentation.
• Assist in generating sales quotes, proposals, and presentations.
• Coordinate and schedule appointments, meetings, and conference calls for the sales team.
• Maintain and update customer databases and ensure customer information is accurate and up to date.
• Collaborate with the sales team to prepare sales materials, marketing collateral, and product catalogs.
• Support the sales team in maintaining client relationships and tracking customer interactions.
• Assist with inventory management, including stock replenishment and coordination with the warehouse team.
• Provide general administrative support to the sales department, such as filing, data entry, and recordkeeping.

Requirements:

• Proven experience as a sales administrator, sales support, or similar role.
• Strong organisational and multitasking skills.
• Excellent attention to detail and ability to maintain accurate records.
• Proficient in MS Office (Word, Excel, Outlook) and CRM software.
• Strong written and verbal communication skills.
• Customer service-oriented mindset with the ability to build and maintain positive relationships.
• Ability to work effectively in a team environment.
• Prior experience in a business to business role or the office supplies industry is a distinct advantage.
• Knowledge of sales and marketing principles is desirable.
• Ability to adapt to a fast-paced and dynamic work environment.
• High level of professionalism and commitment to delivering quality service.

Position available immediately.

Salary negotiable depending on experience.

Job Types: Full-time, Permanent

Additional pay:

• Commission pay

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Education:

• Leaving Certificate (preferred)

Experience:

• Office administration: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Expected start date: 02/06/2025