Office Assistant

REQUIREMENT: MUST SPEAK CANTONESE AND MANDARIN

Job Type: Full-Time 8am-5

Start Date: Now hiring

Job Summary: Looking for a patient, courteous, and efficient office assistant to join the team as back office personnel in a busy primary care office. The back office position handles primarily telephone calls related to patient-care needs; however, will also check insurances, and work on the computer for patient-related tasks. The ideal team member would be hard-working and willing to assist others. Must be fluent in Cantonese, Mandarin, and English.

Job Duties/Responsibilities: Provide excellent customer service, greet patients in a friendly and helpful manner. Answer and return patient-related telephone calls, schedule appointments, be able to understand and relay patient questions and concerns to the physician. Relay medical information to patients over the phone. Successfully manage a high patient volume while maintaining high-quality customer service. Provide accurate and timely documentation, have an understanding of insurance carriers.

Requirements:

Minimum high school diploma or equivalent required. AA completion preferred.

LANGUAGE SKILLS

Ability to communicate in English both verbally and written

MUST be fluent in spoken Cantonese and Mandarin, written fluency not required; knowledge of medical terminology in Cantonese/Mandarin a plus but not required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of basic medical terminology

Knowledge of PC function, Microsoft Office including EHRs/EMRs, and basic office equipment

Ability to react calmly and effectively

Ability to maintain confidentiality of sensitive information

Compensation and Benefits

Compensation commensurate with experience and competitive within San Francisco, Bay Area

2 weeks accrued paid vacation, paid medical/dental/vision insurance, retirement plan, worker’s compensation.

3-month probationary period with benefits starting after completion of probationary period

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person