On Site Quezon City | Customer Service Representative

We are seeking a dedicated and experienced Call Center Agent to manage inbound and outbound calls for our drug treatment center. In this role, you will handle patient inquiries, acquire insurance information, and process inpatient data, all while ensuring strict adherence to HIPAA compliance. Your primary objective is to provide compassionate and professional support while guiding patients through the treatment process.

Key Responsibilities:

• Inbound and Outbound Call Management:
• Respond promptly to patient inquiries with empathy and professionalism.
• Make outbound calls for patient follow-ups, insurance verification, and other key communications.
• Maintain detailed and accurate patient records in compliance with HIPAA regulations.
• Deliver exceptional customer service, ensuring patient satisfaction throughout their treatment journey.
• Proactively resolve patient issues and complaints with sensitivity and care.
• Build and maintain trust with patients and their families.
• Gather and process insurance information efficiently while following all legal and confidentiality guidelines.
• Accurately input and update inpatient details into our system in real-time.
• Follow company guidelines and industry regulations to ensure compliance with HIPAA at all times.
• Analyze and provide solutions to patient inquiries regarding insurance, treatment plans, or any concerns.
• Balance multiple tasks, including handling calls, entering data, and using computer systems effectively.
• Communication & Collaboration:
• Work cross-functionally with internal teams to provide comprehensive support to patients.
• Communicate via phone and other channels, ensuring all patient information is handled securely.

Qualifications:

• No prior experience required.
• Communication: Strong verbal and written communication skills, with the ability to explain complex information clearly and compassionately.
• Availability: Willing to work onsite and on shifting schedules.
• Professionalism: Adheres to HIPAA regulations and company policies.
• Start Date: Immediate availability preferred.

Availability: Willing to work onsite and night shifts.

Professionalism: Adheres to HIPAA regulations and company policies.

Job Types: Full-time, Permanent

Pay: From Php18,000.00 per month

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person