Operations Analyst I (Hourly)

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2023)

Day to Day

As a Trust and Safety Operations Analyst, you are accountable for protecting the integrity of Indeed products by investigating fraudulent job postings and identifying questionable business practices. You will come up with innovative ideas to drive tool development and process improvements that might significantly improve the search experience for millions of users.

You will be expected to monitor daily operations to ensure that our policies are effectively applied to our content, work on investigations, and make judgements on any edge cases or complicated issues. Part of this process requires communications with the other functional teams. You will have an excellent knowledge of Trust and Safety guidelines and principles and establish our team as a resource, while functioning in an advisory capacity. Another core function of this role will be to own various project initiatives to pursue the organizational goals. It could be any type of project that helps improve the Job Seeker experiences on Indeed. You are encouraged to propose your ideas to make job seeker experiences better in your market from your findings through the daily operations.

Responsibilities

Communicate with your peers and cross-functional partners about broken experiences within Indeed’s products including abuse, data issues, or bugs.
Perform investigations as assigned into our products and processes to identify opportunities for process improvements, product enhancements, or abuse mitigation.
Use data analysis to make data-driven choices informing the direction of our operational efforts daily.
Use project management skills to organize assigned initiatives, prioritization, and implementation to pursue the market goals
Manage quality standards and communication flow with vendors and employees both internally and externally across multiple locations.
Challenge the status quo by working collaboratively and autonomously on projects focused on improving operations, policies, and internal tools.
Help define the policies that guide company-wide quality conclusions and take direction on the appropriate level of policy restrictions for specific markets

Skills/Competencies

2+ years of successful experience within an operations analyst function or other roles in Trust and Safety, or in related business areas such as Project Management or Business Analysis.
Bilingual in Japanese and English (Proficiency in both written and oral communication), required to read labor law and similar guidelines in Japanese
Self-starter, intellectually curious, and comfortable operating in a fast-paced, ever-changing environment.
Ability to learn new tools and constantly improve operational efficiencies
Ability to quickly identify patterns and trends across seemingly unrelated content and drive solutions to the problem
Technical knowledge with proficiency in manipulating data sets in SQL or equivalent and drawing insights from data.

Due to the nature of the role, you may encounter sensitive content while performing your responsibilities. Indeed is committed to the wellbeing of our employees and offers employee assistance resources, to help you thrive.

Salary Range Transparency

US Remote 25.96 - 37.50 USD per hour

Austin, Metro Area 25.96 - 37.50 USD per hour

Scottsdale, Metro Area 24.52 - 36.06 USD per hour

Seattle, Metro Area 31.00 - 45.00 USD per hour

San Francisco, Bay Area 39.42 - 57.69 USD per hour

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, religious creed, national origin, genetics, neuro-diversity, disability, age, status as a protected veteran, or any other non-merit based or legally protected grounds.

Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To request an accommodation, an applicant should contact Talent Attraction Accommodations at 1-855-567-7767, or by email at accommodations@indeed.com. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to Equal Employment Opportunity and Affirmative Action, please review our Equal Employment Opportunity and Affirmative Action Statement of Policy (https://drive.google.com/file/d/1vnn08de0zsnII-4yvsTIR9VWKj8dePpN/view).

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

U.S. Remote Only - Posting Duration:

The deadline to apply to this position is April 27, 2025. Job postings may be extended at the hiring team’s discretion based on applicant volume.

Reference ID: 2024-45652
#INDSECURITY

Reference ID: 45652

Job Type: Full-time

Pay: $24.52 - $57.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Remote