Operations & Talent Acquisition Manager (Remote – Manila)

We’re looking for a high-performing Operations & Talent Acquisition Manager to lead hiring and run day-to-day BPO operations in the Philippines.

If you come from a call center leadership background and know how to both build and manage high-performing teams, this role is for you.

Role Overview

• This is a hands-on leadership role responsible for hiring the right people and running the operation. You will directly oversee talent acquisition for the center while ensuring strong day-to-day performance across the floor.

Key Responsibilities

• Talent Acquisition (Hands-On)
• Own and execute the full hiring process for the BPO center
• Recruit, interview, and hire:
• Agents
• Team leads / supervisors
• Support roles as needed
• Build and maintain a strong pipeline of qualified candidates
• Ensure quality hires that meet performance expectations
• Track hiring effectiveness (retention, quality, ramp-up success)
• Operations (BPO Management)
• Oversee day-to-day call center operations
• Manage team leads, supervisors, and agents
• Drive and monitor key performance metrics:
• Conversion rates
• Productivity / talk time
• Attendance & adherence
• Ensure scripts, compliance, and processes are followed
• Identify gaps and implement performance improvements
• Work closely with leadership to hit production goals

Requirements

• 7+ years experience in BPO, call center operations, or recruiting
• 2+ years in a management or leadership role
• Proven experience running a BPO floor and hiring agents
• Strong understanding of:
• Call center KPIs
• Hiring and retention metrics
• Ability to personally recruit and build teams (not just manage recruiters)
• Strong leadership, accountability, and communication skills

* Must be based in Manila OR open to travel to Manila for corporate meetings

What We Offer

• Remote role with full operational ownership
• Travel to Manila for corporate meetings as needed
• Opportunity to build and scale a high-performing BPO team
• Competitive compensation (based on experience)
• Fast-paced, performance-driven environment
• Ideal Candidate

You’re someone who:

• Can hire strong agents and make them produce
• Has personally built teams from the ground up
• Knows how to run a floor and hit numbers
• Takes full ownership—no excuses, just results

How to Apply

Send your resume along with a brief summary of:

• Your experience hiring agents and building teams
• Your experience managing BPO operations
• The size of teams you’ve led

Job Type: Full-time

Pay: Php70,000.00 - Php100,000.00 per month

Work Location: Remote