Order Management (Customer Care Representative Apac)

PRIMARY RESPONSIBILITIES

• Processes sales orders in SAP software for QIAGEN products such as consumables, instruments, spare parts, services and licenses from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels
• Ensure product delivery in accordance with customer requirements and manufacturing capabilities.
• Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software.
• Process returns and invoice correction through credit and rebill
• Facilitate in setting up of new customer account
• Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
• Logging all order and logistics complaints from both internal and external customers.
• Follow the QIAGEN’s Global Revenue Recognition Policy.
• Liaise with the RIOM, FDK and Instrumentation team to monitor stock level and/or inventory status
• Coordinate with respective Account Managers on customer enquiries to maintain high levels of customer satisfaction
• Other duties may be required as assigned

QUALIFICATIONS

• Graduate of any 4-year course
• 1-2 years of experience in customer service and order fulfillment processes
• Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
• Knowledge and experience using ERP / Order Entry Systems ( SAP is an advantage)
• Knowledge and experience using CRM systems preferably ( Salesforce is an advantage)
• Basic MS Office skills (Outlook, Visio, PowerPoint, Excel)
• Basic knowledge and/or experiences in Life Sciences preferred
• Ability to work in a team environment
• Ability to multi-task and work in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent attendance history
• Ability to learn quickly
• Ability to resolve customer inquiries
• Can communicate in English language proficiently.
• Good customer handling skills
• Results-oriented, self-motivated, team player
• Can work in flexible hours
• Can work in a fast-paced environment

Must be amenable to work:

• Onsite for the first 3-6 months. Hybrid set-up (2 days WFH, 3 days onsite per week)
• Must be willing to work on APAC (dayshift) schedule
• Office location: 12F Cyber Sigma Bldg. Old Lawton Ave., McKinley West, Taguig City, Philippines

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• What is your expected salary for this role?

Education:

• Bachelor's (Preferred)

Experience:

• Order management: 2 years (Required)
• SAP: 2 years (Required)

Expected Start Date: 12/02/2024