Part Time Recovery Payment Specialist For A Private Equity Firm

MRF 345166

Is This YOU? Then We Want to Meet You!
We are looking for a highly professional, salesoriented, and empathetic specialist. This role is a blend of financial recovery, proactive retention, and administrative coordination. The ideal candidate will have a refined communication style and the ability to handle sensitive financial conversations with grace and professionalism.

Requirements Communication Excellence

• Exceptional verbal and written communication skills with a polished, professional tone.
Call Experience Proven experience in a high
• volume call environment, with the ability to maintain high energy and professionalism over the phone.
Sales Background
• Experience in sales or telemarketing, specifically in overcoming objections and closing package renewals.
Empathy & Professionalism
• Ability to remain calm and empathetic when discussing failed payments or scheduling conflicts.
Attention to Detail
• High level of accuracy in managing reservations, tracking client package usage, and updating account records.
BPO/Industry Experience
• Previous experience in a BPO environment or the beauty/wellness industry is highly preferred.

Your Mission Will Be To Outbound Conversational Drive

• Proactively initiate outbound calls, seamlessly guiding the conversation from an initial greeting to a secured booking by building quick rapport and steering the call naturally.
Consultative Sales & Retention
• Identify users with only one or two services remaining on their current package. Use a consultative sales approach to offer promotions and successfully upsell new service packages.
Appointment Management Proactively confirm upcoming appointments to minimize "noshows" and same
• day cancellations, ensuring the center’s schedule remains optimized.
Payment Recovery
• Reach out to clients regarding failed credit card transactions (suspended payments) to resolve billing issues and secure outstanding funds.
Empathic Communication
• Handle sensitive payment and scheduling discussions with empathy, ensuring the client feels valued while maintaining the center’s business interests.
Adaptive Support Manage ad hoc administrative or client
• facing requirements as the campaign matures and evolves.

Nice to have
Experience navigating different CRMS and using a power dialer/ calling tool. Zenoti and Mojo dialer would be a plus.

Tech Checklist – Gotta Have It! A reliable computer (at least with an i5 processor) and a stable high

• speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Hiring Budget TBD
Working Condition Parttime
Schedule MondayFriday 7AM and 7PM Mountain Time