Patient Service Coordinator

docbraces Fredericton has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our Fredericton, NB team. Canadian Orthodontic Partners provides support services to docbraces Fredericton and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates, and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

What We Offer:

• Competitive Hourly Wage + Quarterly Bonus.
• Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
• Educational Reimbursement Program.
• Paid Vacation Days.
• Real Career Growth Opportunities.

Key Responsibilities:

• Greet every patient was kindness, enthusiasm and interest ensuring that everyone feels welcomed.
• Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their orthodontic treatment, appointments, and office policies.
• Answer all incoming calls and make detailed notes regarding important conversations with patients and their responsible parties.
• Check voice messages, emails, mail, and pigeon chat regularly.
• Complete ‘New Patient Phone Slips’ when booking new patients for consultations.
• Gather insurance information and complete the insurance checklist.
• Book and organize patient appointments.
• Scan all information into the patient charts.
• Use external software programs or call to confirm patient appointments.
• Act as a liaison between the doctor and the patient.
• Act as a liaison between the doctor and any other dental specialist or general practitioners.
• Compose letters and other documents for communication as requested and required.
• Enter initial contracts for patients.
• Collect and process payments.
• Manage recurrent payments, post day sheet, and prepare daily deposit.
• Close the day and email corresponding documents to the Accounting lead.
• Print practice reports as needed.
• Print no show report and reschedule appointments.
• Anticipate problems in the schedule and work with the Scheduling Lead or Manager to correct issues.
• Ensure the patient lounge is always tidy.
• Ensure the coffee station is clean and fully stocked.
• Advise Lead or Manager if office stock is required.
• Implement and maximize practice promotions – Advise and inform patients of current contests and other marketing objectives.
• Introduce Smile Rewards to patients and allot points as needed.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Complete monthly tracking sheets and checklists.
• Perform any other tasks delegated or assigned by the office Lead or Manager.

Requirements:

• Dental Office experience is an asset.
• Must have customer Service experience.
• Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
• Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
• Great time management and organizational skills.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.