Pipeline Operations & Analytics Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Pipeline Operations & Analytics Manager role

This strategic position is responsible for maintaining pipeline integrity and driving operational efficiency across our global regions, working with AMERS, APAC & EMEA markets. The role combines advanced analytics with operational excellence to ensure efficient pipeline progression, reduce case aging, and optimise resource allocation.

As our data intelligence hub, you will compile and analyse performance data from both our SiteMinder product platform, CRM, and various data systems to create comprehensive visibility into onboarding operations. You'll transform raw data from multiple sources into actionable insights that drive growth outcomes, identify revenue opportunities, and optimise team performance. This role is instrumental in identifying and resolving pipeline bottlenecks while providing data-driven performance insights that directly support business decisions and strategic planning.

What you will do...

• Extract, compile, and synthesise data from SiteMinder product platform, Salesforce CRM, and Snowflake data warehouse using SQL queries

• Build and maintain dynamic dashboards in Google Sheets, Tableau, Salesforce to create unified performance visibility

• Monitor real-time pipeline and performance health metrics across all regions, tracking conversion rates, activation timelines, and customer progression

• Identify growth opportunities and revenue trends through cross-system data analysis

• Develop automated reporting frameworks that pull from multiple data sources to track KPIs and operational metrics

• Analyse customer behaviour patterns and product usage data to optimise onboarding pathways

Pipeline Operations & Efficiency

• Maintain pipeline integrity across global regions, ensuring data accuracy between Salesforce and product systems

• Reduce case aging through proactive monitoring and intervention strategies informed by SQL-based analysis

• Optimise resource allocation based on data-driven workload analysis

• Identify and resolve pipeline bottlenecks using insights from both systems

Strategic Analytics & Growth Enablement

• Provide actionable insights that drive growth outcomes and improve conversion metrics

• Create or manage forecasting models using historical data from Salesforce, Snowflake, and product analytics

• Partner with leadership to translate data findings into strategic initiatives

• Support business decision-making with comprehensive performance analytics delivered through intelligent dashboards and reports

What you have...

Technical Proficiency

• Advanced SQL skills for data extraction, transformation, and analysis

• Experience with Snowflake data warehouse platform

• Proficiency in Tableau for data visualisation and dashboard creation

• Strong expertise in Salesforce CRM for pipeline management and reporting

• Advanced Google Sheets skills including complex formulas, pivot tables, and data manipulation

Analytical & Operational Skills

• Proven ability to compile and synthesise data from multiple systems into cohesive insights

• Strong analytical mindset with experience translating data into actionable recommendations

• Experience in pipeline operations and case management

• Excellent problem-solving abilities with attention to detail

Experience & Background

• Experience in operations analytics, revenue operations, or similar role

• Experience working with SaaS products and CRM systems

• Advanced proficiency in Salesforce, Tableau, Snowflake, Google Suite

• Proven SQL skills and experience with data visualisation tools

• Experience working with multi-region, multi-language operations

• Track record of driving operational efficiency through data-driven initiatives

• Experience working across multiple regions/time zones preferred

• Excellent project management and stakeholder management skills

• Flexibility of working hours is required

Key Competencies

• Strong analytical and problem-solving skills

• Excellent attention to detail and data accuracy

• Ability to work across multiple time zones and cultures

• Strong communication skills with ability to present complex data simply

• Process-oriented mindset with focus on continuous improvement

• Project management and stakeholder management expertise

Our Perks & Benefits..

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home) / Fully remote
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.