Plain Clothes Loss Prevention Supervisor - Hamilton

At Securiguard, we strive to make a meaningful impact in our communities by exceeding expectations and fostering a sense of safety. As Canada's leading provider of corporate security services, we are guided by our core values-Respect, Empathy, Accountability, Courtesy, and Honesty-in everything we do, ensuring the well-being of our people, our community, and the environment.

Are you an experienced security professional with strong leadership skills? Do you thrive in managing a team dedicated to creating and maintaining a safe, secure environment? If so, Securiguard is seeking a skilled Task Force supervisor to join our elite team. If you're looking to advance your career and gain valuable experience in crime prevention, this is the opportunity for you!

Requirement:

• Valid Ontario Security Guard License and First Aid & CPR Certification required.
• Use of Force training and experience is mandatory.
• Minimum three years of experience in a security supervisor role, preferably in plain clothes retail loss prevention, with strong customer service skills and a solid understanding of the Criminal Code of Canada and relevant provincial laws.
• In-house retail loss prevention experience is an asset.
• Prior experience in identifying and deterring potential shoplifters as needed.
• Skilled in apprehending shoplifters, processing arrests, and preserving evidence, including video footage.
• Strong ability to assess and execute authorized arrests is essential.
• Experience liaising with regular service guards and local law enforcement as required.
• Proficient in completing and submitting incident reports to the Resource Protection database and filing online police reports when necessary.
• Valid driver's license with the ability to travel between retail locations in Hamilton.
• Willingness to work flexible hours and travel across assigned sites as needed.
• Background in military, police, or law enforcement is an asset.
• Educational background in Police Foundations, Criminology, or Protection Security & Investigation is a plus.

Responsibilities

• Oversee a team of undercover security personnel (primarily in plain clothes) to ensure efficient operations in identifying and apprehending shoplifters.
• Conduct corrective discussions and prepare performance feedback reports as needed.
• Deliver ongoing training to team members on security protocols, legal requirements, and operational procedures, ensuring compliance with company policies and industry best practices.
• Provide emergency support to store management and staff during incidents such as fires, medical emergencies, or security threats, prioritizing the safety of all individuals on-site.
• Prepare comprehensive incident reports, documenting arrests, evidence collection, and other critical details for legal or operational follow-up.
• Perform additional duties as assigned by directorial or managerial leadership.

What we offer:

$29 (with pay progressions based upon evaluations)

Full-Time Permanent

Travel allowance (where applicable) w/ Comprehensive health benefits

Paid training and development program

Employee Perks & Scholarship program

Career learning (Through Securiguard University)

Training:

Completion of Use of Force Training and Lawful Subject Restraint, and Crisis Management training are requirements for this role., and also require annual re-certification. The training is provided to new employees for this role along with Securiguard University Orientations courses for skill development.

Securiguard Services Ltd. ("Securiguard") is committed to ensuring equal access to and participation in employment for persons with disabilities. Securiguard welcomes and encourages applications from persons with disabilities. Upon request, Securiguard will provide accommodation to a job applicant with a disability during all aspects of its recruitment process. If you require accommodation during this process please contact Email: "HROntario@securiguard.com"

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