Porter-Ticket Agent

Martz Bus is seeking a dependable, customer-focused Porter / Ticket Agent to join our team. This dual-role position is responsible for providing exceptional customer service while supporting the daily operations of our Wilkes-Barre and Scranton terminals.

The successful candidate will assist passengers with travel information, baggage handling, ticket sales, and terminal upkeep, helping ensure a safe, clean, and welcoming environment for our customers.

Schedule

Scranton Terminal

• Friday: 5:30 a.m. – 6:00 p.m.
• Saturday: 5:30 a.m. – 6:00 p.m.

Wilkes-Barre Terminal

• Sunday: 6:00 a.m. – 2:00 p.m.
• Monday: 6:00 a.m. – 2:00 p.m.

Essential Duties and Responsibilities

Porter Responsibilities

• Assist passengers with baggage loading and unloading.
• Provide travel information and directions to customers on the platform.
• Maintain the cleanliness and appearance of terminal facilities, sidewalks, and surrounding grounds.
• Perform minor maintenance and housekeeping tasks as needed.
• Monitor terminal areas to ensure a safe environment for customers and employees.
• Assist with snow, ice, and debris removal as necessary.

Ticket Agent Responsibilities

• Sell bus tickets and process customer transactions accurately.
• Assist customers at the ticket counter with schedules, fares, and travel information.
• Answer incoming telephone calls and respond to customer inquiries professionally.
• Handle customer concerns and resolve issues in a courteous manner.
• Maintain accurate records and balance cash receipts as required.
• Provide outstanding customer service at all times.

We offer an excellent benefit package including health, dnetal, vision, Life and disability insurance and a 401k plan.

Interested candidates should visit our website www.martzbus.com/careers to apply

Indeed123