Principal Product Manager, Helixgpt Serveops Agents
Posted on June 3, 2025 by BMC Software
- Houston, United States of America
- $136020.0 - $173751.0
- nan
Basic Information
Country:
United States
State:
NA
Date Published:
30-May-2025
Job ID:
44891
Travel:
You may occasionally be required to travel for business
Additional Locations:
Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
This role can be based remotely in United States
Looking for more details about our benefits? You can also learn all about them by clicking HERE
Description and Requirements
CareerArc Code
CA-JR
#LI-JR1
Remote: #LI-Remote
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!
We are looking for an innovative and execution-oriented Principal Product Manager with a bias for action to lead the product vision and Go-to-Market (GTM) strategy for HelixGPT strategic AI Agents. This role will drive success of the next-generation innovative solutions, integrated within our Helix ServiceOps suite and position HelixGPT Agents as transformative solutions for CxO-level decision-makers, expanding our reach within large enterprises and competitive markets. As the Principal Product Manager, you will have a unique opportunity to contribute to the strategic AI roadmap, spearhead partnerships with industry leaders, and set new standards for AI-driven service management solutions in a rapidly evolving market.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- GenAI Portfolio Leadership: Shape the product strategy and GTM for an emerging portfolio of advanced HelixGPT Agents, transforming Service Operations and Enterprise Service Management.
- HelixGPT Strategy: Contribute to the strategy and roadmap of the HelixGPT GenAI platform.
- Domain Expertise: Maintain deep expertise in Agentic AI, ITSM, and ITOM domains - proactively identifying trends, competitive moves, and future proof the platform for the next big disruptions that Helix product lines can be ahead of.
- Cross-functional Leadership: Champion the unification of product, R&D, UX, and GTM teams to forge unparalleled synergy and relentless execution.
- Drive GTM Strategy: Develop and implement a comprehensive GTM strategy for a fleet of HelixGPT agents, helping position HelixGPT as the leading solution in the ESM and ServiceOps space.
- Strategic Partnerships: Champion partnerships in both product and GTM with top collaboration platforms, such as Microsoft Teams, Agent Studio and Google Gemini and Agentspace, to enhance HelixGPT’s capabilities and market reach.
- Customer-Centric Innovation: Drive continuous improvement and innovation by leading design partner programs, leveraging customer feedback, market trends, and competitive analysis to enhance Helix AI Agent offerings.
To ensure you’re set up for success, you will bring the following skillset & experience:
- Minimum of 7 years of experience in product management roles, with a proven track record of success in driving the development and launch of innovative products.
- Experience with AI technologies and Service Management or related domains (e.g., ITSM, ITOM, DevOps, etc).
- Excellent analytical skills, with the ability to translate complex technical concepts into clear product requirements.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels. Proven ability to thrive in a fast-paced, dynamic environment and drive results in a rapidly evolving market landscape.
#LI-Remote
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Advertised until:
July 3, 2025
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