Product Install Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

• Responsibilities include coordinating with our field teams on scheduling and site preparation.
• Scheduling and deploying Installation engineers globally and coordinating assets across service.
• Managing the products from shipment to assure timely warranty start, and customer satisfaction.
• This position drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations.
• Assures operational quality of systems.
• Coordinates installation quality and timeliness with KLA Channel Partners
• Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility.
• Create, manage, and identify new KPIs to better track installation progress and quality.

• Organization agility
• Program Management
• Cross functional team management
• Managing within a matrix organization
• Customer Focus
• Ability to manage ambiguity.
• Scheduling Resources and Asset Management skills
• Analytical skills
• Ability to understand and tackle complex problems with creative solutions.
• Proficient with the MS Office suite of applications
• Semiconductor industry process knowledge required to take the KLA class for Introduction to semiconductor processes
• Good interpersonal/communication skills
• Understanding of customer needs Ability to work under pressure and stringent timelines

• Bachelor's degree / Diploma in Engineering
• Minimum 7 years' experience servicing or manufacturing semiconductor capital equipment.
• Able to communicate fluently in written and spoken English.
• Includes 15% travel.