Product Specialist, Group Benefits Product Development

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Acting as a subject matter expert, the Product Specialist assists in the management of a portfolio of existing products. They work closely with Product Managers during the execution of new products and services and contribute to and maintain existing products.

This role supports various product management and development activities such as creating content for marketing materials, answering questions from various stakeholders, and keeping track of legislative changes. For Disability products, Product Specialists occasionally assist in resolving service issues by working closely with both internal and external stakeholders, inclusive of impacted employer or employee.

What will you do?

• Act as a subject matter expert on a portfolio of products
• Respond to all inquiries promptly and effectively, including assisting in preparing responses to Requests for Proposal
• Maintain and manage Extended Health Care product inbox to answer inquiries and manage urgent requirements for current state products and solutions
• Participate on product development projects for existing products as a product specific subject matter expert, adding context, background and information as required
• Proactively monitor the market landscape, including changes to government programs and competitors’ product & service offering
• Assist with gathering data and reports used in product analysis activities
• Participate on industry committees as required

What do you need to succeed?

• 2 to 3 years of experience within the insurance industry
• Understanding of Group Benefits, in particular Extended Health Care, Life and Disability products
• Strong customer service skills
• Able to manage and resolve escalations
• Able to manage multiple tasks with short delivery timeframes
• Ability to analyze industry trends and determine impact on our products
• Proficiency in data analysis with ability to manipulate within MS Excel

Preferred Skills:

• 1 to 2 years of direct experience with Disability products is an asset
• Bilingual (French)
• Project Management skills

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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