Production Support Consultant

Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.

A team player within the Support group and working amicably with other teams.

Able to provide quality service to business users.

To develop monitoring tools/alerts to create proactive actions (e.g. auto

healing/recovery).

To provide day-to-day production support for inhouse applications/Murex.

To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.

Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends

To develop monitoring tools/alerts to create proactive actions.

Able to take ownership of issues and follow through to closure.

To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.

To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.

Responsible for stability of production environments ensuring application and all interfaces have maximum availability

1-3 years of working experience in Production Support with hands-on Prior development experience

Knowledge of basic Java/Object oriented programming/Microservices/SQL/Open Shift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable.

Good to have an understanding of JPA (Java Persistent API), Hibernate

Unix/Linux-Any Unix flavor and Windows server knowledge.

SQL/Database knowledge/Performance-Tuning

Knowledge in MariaDB, or at least should have knowledge in RDBMS (e.g, MySQL, Oracle)

Experience in Git, Bitbucket, Jira, Confluence

Knowledge of REST APIs

Familiar with Agile practice.

Good knowledge and hands-on DevOps CI/CD and Release automation

Knowing ELK or any other log analytics tool is an added advantage

Knowledge and brief hands-on of AWS or any other cloud platform

Good to have NoSQL Knowledge

MongoDB

Good verbal & written communication skills.

Ability to work independently and under pressure.