Program Manager, Process Development

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Program Manager, Process Development with Fraud Risk Management, you will:

• Work directly with key internal and external partners and stakeholders

• Take ownership of transformational projects

• Join a high performing team

• Grow your network and knowledge of FRM

What will you do:

Quality Assurance auditor

• Conduct regular quality audits to ensure compliance with industry standards, regulations and the Canadian Dental Care Plan guidelines

• Identify areas for improvement and provide actionable recommendations to enhance quality processes

• Collaborate with cross-functional teams to implement corrective actions and monitor their effectiveness

• Prepare detailed audit reports and present findings to management for strategic decision-making

Projects Support

• Responsible for supporting the development of business processes associated with a project

• Assemble project teams to support the strategic initiative

• Act as Subject Matter Expert on key FRM-led projects

• Take ownership of cross-functional projects by working closely with the Best Practice team and business teams to deliver project objectives

• Work with the FRM operation leaders to develop, maintain and keep projects on track

• Schedule project meetings

• Provide updates at various project forums

• Distribute status reports to key project stakeholders

• Deliver change to the business by operationalizing projects

Continuous Improvement

• Identify opportunities and champion proposals for improvements from the business teams

• Support the development and execution of strong change management and communication plans

• Support the development and upskilling of business teams by partnering with the Best Practice Consultant to deliver quality audit results

• Conduct business processes workshops and problem resolution sessions

• Supports the delivery of change to the business by operationalizing business processes

• Assess the performance and capability of processes

• Responsible for measuring and capturing benefits for projects/CI’s

What do you need to succeed:

• Great communicator. With the ability to articulate the vision provide updates and establish a feedback loop with key project stakeholders

• Strong knowledge and understanding of Group and Individual business

• Ability to provide clear guidance, including the risk/rewards and value proposition

• Self-motivated with a strong work ethic, character and integrity

• Continuous improvement mindset

• Detailed, thorough, focused on quality and solution driven

• Ability to multi-task and prioritize objectives aligned to the overall business needs

• Comfortable with technology and systems

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Educational Background and Experience

• At least 5 years of working in a financial services organization

• Fraud Risk Management experience preferred

What's in it for you:

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

• LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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