Program Manager - Tiktok Feed Ecosystem Quality

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
TikTok Content Ecosystem team's goal is to ensure that TikTok is safe and welcoming for everyone, including minors. This encourages creators to create good content, and improves user satisfaction in the long run. We also work with the recommendation and personalization team to tailor the feed to everyone's interests, with a goal to make our users happier. This goes towards TikTok's mission of inspiring creativity and bringing joy. We're looking for seasoned program managers, who are familiar with the quality issues in various markets, understand external factors including government regulations, and deliver on improving quality for TikTok feed.

Responsibilities
1. Possess a keen perception and deep understanding of international short video content from both platform and user perspectives. Combine machine learning and manual correction to complete model clustering, annotation understanding and quality assessment. Develop and implement general content understanding capabilities, including but not limited to content classification tags, interest tags, and other key categorizations.
2. Understand the philosophy and work flow of content recommendations system. Be able to assist recommendation algorithm teams and data scientists to iterate models, evaluate and optimize product strategies.
3. Identify and address user and platform centric pain points in recommendation systems, expand application scenarios. Expand new application scenarios and strategies, enable businesses to access solutions efficiently, implement data-driven interventions based on outcomes, and deliver measurable value Application scenarios include but are not limited to: recommendation distribution, vertical operations, data analysis, etc.
4. Collaborate with cross-functional teams of Product, Policy, Engineering, Research scientists, and Data scientists, to streamline execution, resolve challenges, and achieve desired outcomes.
5. Demonstrate strong logical thinking and problem-solving skills, actively analyze and synthesize issues, identify opportunities, and drive continuous improvement and capability/feature enhancements.
Qualifications
Minimum Qualifications

• Bachelors degree or above with 3+ years of work experience in product or operation.
• Ability to understand the needs of content consumers, creators and diverse users, etc.
• Outstanding collaboration and communication to build trusted relationships with cross functional teams, responsible and persistence, can turn ambiguous problems into clear solutions with great project management and execution skills.
• Able to conduct data analysis, and has strong logical thinking ability.
• Passionate about content products.

Preferred Qualifications

• Proficiency in SQL is preferred.
• Experience in content understanding, content policy design, content ecosystem governance, and similar governance product roles is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information
The base salary range for this position in the selected city is $110222 - $248400 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.