Program Technician Ii
Posted on July 10, 2025 by Department of Housing and Community Development
- Cape Town, United States of America
- $3721.0 - $4664.0
- Full Time
This position is located in Riverside.
At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact in your community while working along passionate professionals.
At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact in your community while working along passionate professionals.
Under the general supervision of the Supervising Program Technician III (SPT III), the incumbent is responsible for providing services to the public related to interpretation and application of laws, regulations and policies pertaining to the Mobile home Parks Program. Responsibilities include assisting customers in both English and Spanish via mail, the front counter and phone utilizing the Codes and Standards Automated System (CASAS), cashiering/handling monies, bank deposits and audits, corresponding with customers and constituents via phone and with letters, and maintaining permit files. Working hours are Monday through Friday, 8 AM to 5 PM.
This position requires the employee to report to their headquarter designation five (5) days a week. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met.
Limited Term position that may be up to 12 months, maybe extended to 24 months or become permanent at a later date.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- PROGRAM TECHNICIAN II
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-484182
Position #(s):
401-830-9928-901
Working Title:
Business Customer Clerk
Classification:
PROGRAM TECHNICIAN II
$3,721.00 - $4,664.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Riverside County
Telework:
In Office
Job Type:
12 Month Limited Term - Full Time
Department Information
HCD helps to provide stable, safe homes affordable to veterans, seniors, young families, farm workers, tribes, people with disabilities, and individuals and families experiencing homelessness.
Our Vision
Every California resident can live, work, and play in healthy communities of opportunity.
What We Do
HCD does not manage properties or place individuals in affordable housing. For assistance, please contact a person in your local community who helps people who are experiencing or at risk of homelessness.
Our Commitment to Diversity
HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians.
Department Website: https://www.hcd.ca.gov/
Special Requirements
Confidentiality
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Employment Application (STD.678)
It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered.
HCD Disclosure Requirements
Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700).
HCD conducts pre-employment background checks on all new to HCD or returning to HCD candidates. This position requires a background check to be conducted in California and cleared prior to being hired.
Per CCR 249.3, this job control may be used to fill subsequent vacancies.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/23/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Housing & Community Development
Postal
Attn: Hiring Unit | JC 484182
P.O. Box 952050
Sacramento, CA 94252-2050
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Housing & Community Development
Drop-Off
HCD Hiring Unit | JC 484182
651 Bannon Street (Lobby)
Sacramento, CA 95811
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Bilingual Spanish preferred
- Exhibit excellent attendance, punctuality, and dependability
- Ability to identify, analyze, and solve consumer problems
- Ability to prioritize tasks when faced with requests, changing demands, and deadlines
- Experience working with the Public, Customers and Applicants
- Experience cashiering and handling of monies
- Experience with applying, interpreting and explaining State Laws
- Experience with data entry
- Demonstrate attention to detail and highly organized work habits
- Experience with electronic office, well-versed and skilled in the use of Microsoft Word, Power Point, Excel, Outlook, Teams, Zoom, and Adobe Acrobat
- Ability to communicate effectively verbally and in writing, using proper grammar and tact when interacting with the public, departmental staff, stakeholders, law enforcement personnel, state, and federal agencies, etc.
Benefits
We offer competitive benefits and flexible opportunities:
- Excellent health, dental and vision benefits for employee/employee’s family
- 401k program
- Flexible Schedules
- Hybrid telework
- Alternate Work Week Schedule options
- Paid Holidays and vacation/leave
- Tax-advantaged savings and spending accounts
- Free Employee Assistance Program
- Investment in your training and development
HCD’s Sacramento Headquarters’ building also offers:
- Convenient transportation options, including light-rail and pre-tax parking
- Free On-site Gym
- On-site Childcare
- On-site Café, Deli, and Grill
- On-site ATM
For more details about employee benefits, visit the California Department of Human Resources website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://www.hcd.ca.gov/
Hiring Unit Contact:
HCD Hiring Unit | JC 484182
(916) 263-6735
Hiring@hcd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Medical Management Unit (RA)
(916) 263-6735
Medical.management@hcd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Click on the following link to complete a department recruitment survey: Recruitment Survey.
To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam.
To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam.
You may apply and take the exam online at CalCareers.
If you're new to the state application process please visit 3 Steps to a State Job.
All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:
- "To" and "from" dates (month/day/year)
- Hours worked per week
- Private sector job titles
- Supervisor name and phone number
- Job duties performed
- State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles)
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Advertised until:
Aug. 9, 2025
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