Project Manager 3 - Technical Writer (Hybrid - Night Shift)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracks critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Develop and maintain technical documentation including process workflow guides, RAID logs, customer status reports, and User Acceptance Testing (UAT) documents. Ensure all documentation adheres to internal standards, style guides, and branding requirements
• Organize and maintain documentation repositories and content libraries using tools like Confluence, SharePoint Smartsheet and other platforms.
• Develop contextual help, FAQs, onboarding materials, and knowledge base articles to improve customer support
• Work closely with software developers, engineers, product managers, and support teams to gather accurate technical information.
• Collaborate with cross-functional teams to gather feedback and improve support content
• Uses formal processes and tools to manage resources, budgets, risks and changes.
• Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.
• Coordinates with other work streams, projects and initiatives which may impact successful completion of project.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• With at least 5 years of relevant work experience in Project Management and/or Technical Writing
• Strong command of the English language, tailored to different audiences (technical and non-technical)
• Ability to write clearly, concisely, and grammatically correct content.
• Ability to read and interpret technical specifications / terms of Network and Voice products
• Proficient in Microsoft Excel, Confluence, SharePoint Smartsheet and other Microsoft products and other platforms
• Experience in Network and/or Voice Engineering is an advantage
• Network Certification (CCNA) is an advantage
• Ability to prioritize tasks, meet deadlines, and manage multiple assignments simultaneously.
• Experience working independently or as part of cross-functional teams.
• Must be able to work on the night shift
• Amenable to working in a hybrid work setup (3 days onsite and 2 days remote weekly)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years