Quality Assurance & Improvement Coordinator

QIA Coordination and Promotion:

• Understand, practice and help support the use of QI methodologies, including the Model for Improvement, to promote and strengthen a culture of continuous quality improvement throughout the organization.
• Support the collaborative design and implementation of quality improvement and population health management strategies that contribute to improved performance in key QI metrics.
• Help train and support MCC clinical providers and staff to access, interpret and act on data that is relevant to their roles and improvement efforts.
• Support the dissemination of QI workflows and best practices organization-wide through written and verbal QIA updates, manuals, quick guides, multimedia presentations, webinars, videos, etc.
• Develop and maintain a working knowledge of the key QIA programs and agencies to which MCC is accountable and serve as a resource for the organization around the specific metrics and reporting requirements relevant to each entity.
• Create QIA related presentation material for various internal and external audiences and occasionally present and interpret information for key stakeholders.
• Work with all teams and departments, including IT, Operations, Behavioral Health and Dental, to improve and reinforce standardized workflows.
• Other duties to support the Department, as assigned.

Data & Reporting:

• Collaborating with the QI data analyst, produce summary reports to support the internal and external monitoring, reporting and process improvement needs of the department and the organization.
• Generate and deliver standardized reports and data sets for specific improvement programs and grants within required deadlines (ex. NCQA PCMH accreditation, Partnership Health Plan Quality Incentive Program (QIP), HRSA UDS reporting, etc).
• Develop customized reports, dashboards and registries to respond to specific data requests by clinical and operational directors and their respective teams.
• Ensure the accuracy of all data produced by the department by assisting with audits and data validation approaches that is inputted into Epic and reported out by SQL-based data analysis software (Relevant).
• Consistently validate data to ensure data reported out of quality department is timely, accurate and credible.
• Maintain up-to-date working knowledge and inventory of reporting requirements from governing entities, funders, quality oversight agencies, as well as MCC policies and procedures.
• Use electronic medical records software and registry tools to report and audit clinical information.
• Other duties related to quality improvement as assigned.

Education and Experience:

• BA/BS degree preferred.
• At least 2 years of qualifying work experience, preferably in healthcare.
• Experience in Quality Improvement, Quality Assurance, Compliance and/or Data Analysis highly desirable.
• Must have experience working with MS Office Suite (Excel, Word, Power Point, and Outlook), with a strong working knowledge of Excel.
• Electronic health records experience is highly preferable (Epic experience a plus).

Required Skills and Abilities:

• Strong interpersonal skills are required to work in a team based department and collaborate on projects.
• Requires advanced critical thinking skills to analyze complex data.
• Must have strong attention to detail.
• Must be able to organize multiple priorities in fast paced environment.
• Ability to identify gaps in processes and bring potential correction solutions to Associate Director.
• Excellent communication skills in English, both spoken and written, are necessary to perform the functions of this job. Spanish is a plus, but not required.
• Must be sensitive to ethnic and cultural differences relevant to health care.
• Ability to travel to MCC Clinic sites as needed, and work independently with providers and clinic staff.
• Must be able to work independently, with written and verbal protocols.

Physical Requirements:

• Prolonged standing and walking
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.