Quality Assurance Supervisor Team Lead | Pioneer Team

Learn and Inspire with iOPEX Technologies. Join us now!

Available Roles:

• Quality Assurance Manager
• Quality Assurance Team Lead/Supervisor
• Quality Assurance Specialist
• Training Manager
• Training Team Lead/Supervisor
• Communications Trainer
• Process Trainer
• Sales Trainer
• Performance Excellence Lead/PEX Assistant Manager

We are hiring for passionate and talented QA Manager for our awesome #iOPEXhappyatwork Team!

As Quality Assurance Team Lead/Supervisor, you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement.

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities:

• Develop and implement QA strategies and processes
• Manage and mentor a team of QA engineers
• Conduct regular audits and create detailed reports
• Work closely with cross-functional teams to identify and resolve quality issues
• Ensure that products meet the highest standards of quality and reliability
• Continuously improve QA processes and methodologies
• Provide feedback to the development team
• Create and maintain QA documentation
• Conduct performance reviews and provide career development support
• Stay up-to-date with industry trends and best practices
• Coordinate with external vendors and partners as needed
• Manage QA resources and budgets
• Develop and execute test plans and test cases
• Ensure compliance with regulatory requirements
• Identify and mitigate risks related to product quality
• Lead root cause analysis and corrective action processes
• Monitor and report on key QA metrics
• Facilitate training and knowledge sharing within the QA team
• Support the implementation of automated testing tools and frameworks
• Collaborate with product management to define quality goals and objectives

Qualifications:

• Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up
• Excellent communication and presentation skills
• Knowledgeable in performance data management and analysis
• Six Sigma experience/certification is preferred
• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring process depending upon the availability of the hiring managers (Onsite Process)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph
• Send a message to 09178246345 | 09178656287 (Yana)
• Walk in and look for YANA/KRIZIA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Schedule:

• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Quarterly bonus

Application Question(s):

• Do you have any residence near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• Have you applied and dropped by in our office within the last 6 months? (Please do not leave this question unanswered)
• What city are you currently residing at? (Please do not leave this question unanswered)
• Are you comfortable to report onsite in BGC, Taguig? (Please do not leave this question unanswered)
• Are you comfortable to work on a shifting schedule? (Please do not leave this question unanswered)
• How much is your current and expected salary? (Please do not leave this question unanswered)
• Walk in and look for YAN/KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
• Please make sure to complete this application form: https://linktr.ee/iopexph

Experience:

• BPO: 1 year (Preferred)
• Quality Assurance Lead/Supervisor: 1 year (Preferred)