Quality Reporting Analyst

Job Description:
A Quality Reporting Analyst creates and finetunes data visualization and flow for all QA needs across 3
QA layers – implementation, operational, business analytics. The role also covers process improvement
through process automation through existing cloud services.

Specific Tasks:

• Identifying specific business opportunities around reporting.
• Testing business processes and recommending improvements around QA dashboard.
• Teaching of associates who will take on QA dashboards on how to use and update.
• Automation on QA reporting in excel and google data studios, and any other future platforms
• Creation of process automation in applicable platforms
• Creation of tools required for business analysis
• Occasional support to department on projects not specifically associated with QA reporting.
• Perform other duties as assigned.

Knowledge, Skill Set Qualifications Required

• 2-3 years Call Center Experience
• Intermediate to advance Excel skills
• Basic to Intermediate knowledge on app scripts/JavaScript
• Intermediate to advance management of presentation tools (PPT)
• Excellent written and verbal communication skills
• Experience in staff positions
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• In depth understanding of organization data flow and its use in management decision-making
• 1-2 years Analyst Experience a plus
• Bachelor’s degree is a plus
• Must be self-motivator and self-starter;
• Focus on quality and customer service;
• Exceptional listening and analytical skills;
• Must be able to effectively deal with people at all levels inside and outside of the Company.

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