Recepcionista De Hotel (Booking.Com Y Airbnb)

**Job Title:** Hotel Receptionist with booking.com and airbnb experience

*must understand english*

**Location:** Uberlandia

**Job Summary:**

We are seeking a friendly, professional, and detail-oriented Hotel Receptionist to join our team. The ideal candidate will have experience with managing reservations and guest services through Booking.com and Airbnb platforms. The successful candidate will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth and pleasant stay for all guests.

**Key Responsibilities:**

- Greet and welcome guests upon arrival, ensuring a smooth check-in process.

- Handle reservations, modifications, and cancellations through Booking.com and Airbnb platforms.

- Provide information about hotel amenities, services, and local attractions.

- Assist guests with special requests and resolve any issues or complaints promptly and professionally.

- Manage room assignments and maintain accurate records of guest information.

- Process payments, including credit card transactions and handling cash.

- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for check-in.

- Maintain a clean and organized reception area.

- Handle incoming phone calls and emails, providing excellent customer service.

- Ensure the safety and security of guests by following hotel procedures and addressing any security concerns.

**Requirements:**

- Proven experience as a Hotel Receptionist or similar role.

- Familiarity with Booking.com and Airbnb platforms for managing reservations and guest services.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Ability to work in a fast-paced environment and handle guest inquiries efficiently.

- Flexibility to work shifts, including evenings, weekends, and holidays.

- Proficiency in basic computer applications, such as MS Office and hotel management software.

**Benefits:**

- Competitive salary and performance-based bonuses.

- Health and wellness benefits.

- Opportunities for professional development and career growth.

- Friendly and supportive work environment.

Job Type: Full-time

Pay: R$1,500.00 - R$2,500.00 per month

Work Location: In person