Receptionist & Assistant Academic Support Officer

Job Title: Receptionist & Assistant Academic Support Officer ( 30 hours per week, scheduled Monday to Friday from 8:45 AM to 3:45 PM)

Are you enthusiastic and organized? We are looking for a dedicated Receptionist & Assistant Academic Support Officer to join our Administration team at NED College English School in Dublin. This role is essential in delivering exceptional customer service and administrative support, ensuring all students have a positive and professional experience. You will maintain an efficient front desk and housing environment, contributing to the overall success of our organization by efficiently providing excellent support to our students.

About Us:

Established in 2010, NED College is one of Ireland’s leading English language education providers. We connect people from around the world, helping them improve their English while experiencing life in Ireland. With campuses in Dublin and Limerick, we have helped over 12,000 students from more than 30 nations learn English through high-quality classes and a variety of outdoor activities.

What You Will Do:

We are seeking a dynamic Receptionist & Assistant Academic Support Officer to join our team. This role involves general reception tasks and supporting students in finding accommodation. You will report to the Academic Support Officer Supervisor. On a day-to-day basis, you will:

• Greet and welcome students and visitors in a professional and friendly manner.
• Answer, screen, and direct incoming calls to the appropriate departments.
• Manage the reception area, ensuring it is tidy and presentable.
• Handle incoming and outgoing mail and deliveries.
• Assist with administrative tasks, such as data entry, filing, and document preparation.
• Provide information and assistance to students.
• Maintain security by following procedures and controlling access via the reception desk.
• Coordinate with maintenance and cleaning staff to address issues promptly.
• Booking 3 party service such as skill training course
• Covering other staff member’s holiday will be required

Minimum Requirements:

• Previous experience in a similar role.
• Proficiency in English. A second language is an advantage.
• Computer and MS Office literacy.
• Excellent customer service orientation.
• Keen attention to detail and strong problem-solving abilities.
• Strong interpersonal, communication, collaboration, and empathy skills.
• Ability to adapt quickly to a changing environment.
• Comfortable dealing with people from diverse backgrounds, cultures, and languages.

We Offer:

• Paid Birthday Off.
• Training and continuous support.
• NED College Partnership: benefits & discounts scheme.
• 30 hours per week, scheduled Monday to Friday from 8:45 AM to 3:45 PM

At NED College, we embrace diversity and equality in our workplace. We value the diverse backgrounds, skills, and experiences of our team members and are committed to fostering an inclusive environment. This commitment includes all aspects of diversity, such as gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

Feel free to contact us and discover what we can offer. We look forward to hearing from you!

Job Types: Part-time, Permanent

Pay: €13.50 per hour

Expected hours: 30 per week

Benefits:

• Company events

Schedule:

• Monday to Friday

Application question(s):

• Please, indicate what type of Visa do you hold.
• Please, tell us more about your experience in the position.
• Are you okay with the 30 hours per week proposed, scheduled Monday to Friday from 8:45 AM to 3:45 PM?"

Work authorisation:

• Ireland (required)

Work Location: In person