Regional Head Of Technology Operations - Apac
Posted on Jan. 14, 2026 by Merlin Entertainments
- Sydney, Australia
- N/A
- Full Time
Regional Head of Technology Operations - APAC
Location Name Hong Kong
Job Locations HK-Wanchai | AU-Sydney
Job ID
2026-11263
Employment Type
Salaried
Offer/Contract Type
No End Date
Location (City-State-Country)
HK-Wanchai
What you'll bring to the team
ROLE SUMMARY
The Regional Head of Technology Operations - APAC is accountable for leading and optimising technology operations across APAC (region). role ensures the consistent implementation of global technology strategies and standards, while driving operational excellence, efficiency, and continuous improvement. The Head of Technology Operations acts as a key interface between regional business leaders and the global technology function, ensuring local needs are met without compromising standardisation. The role is also responsible for regularly updating key stakeholders on progress and reporting technology operations performance against defined metrics.
KEY ACCOUNTABILITIES
Strategic Leadership and Business Alignment
- Implement and embed global technology strategies, standards, and policies across the region.
- Collaborate with global and regional peers to shape and refine operational standards, ensuring alignment and consistency.
- Adjust global standards , when necessary, to meet local needs, taking into account cultural, linguistic, and regulatory considerations.
- Ensure compliance with Merlin Technology standards, policies, and procedures across all regional operations.
Operational Excellence
- Oversee workload and team capacity across all regional attractions and corporate offices, ensuring first -class support and operational cover.
- Champion a culture of operational excellence, focusing on high -quality service delivery, reliability, and continuous improvement.
- Drive process optimisation, automation, and best practice adoption across all regional operations.
Service Delivery & Support
- Ensure robust support for all regional business units, providing seamless technology services for end users.
- Ensure regional technology teams deliver a consistent service for end users.
- Lead incident, problem, and change management processes to minimise disruption and maximise service availability.
Performance Reporting
- Monitor, analyse, and report on technology operations performance against defined metrics and KPIs.
- Use performance data to drive improvements, inform decision -making, and ensure transparency with stakeholders.
Stakeholder Management
- Act as the primary point of contact for regional business leaders on technology operations matters.
- Build strong relationships with internal and external stakeholders, including vendors and service providers.
- Develop and maintain technology roadmaps for attractions within the region, ensuring alignment with business and operational objectives.
- Provide regular, clear updates to key stakeholders on progress, milestones, and any challenges or risks.
Compliance & Risk Management
- Ensure all technology operations comply with relevant legal, regulatory, and security requirements across the region.
- Identify, assess, and mitigate operational risks across the region.
Team Leadership & Development
- Lead, mentor, and develop regional technology operations teams, fostering a high performance culture.
- Promote knowledge sharing, collaboration, and professional growth within the team.
- Champion diversity, equity, and inclusion within the team and across the wider function.
Qualifications & Experience
EXPERIENCE & QUALIFICATIONS
Minimum 10+ years of experience in IT operations, with at least 5 years in a leadership role, preferably in a regional or global organisation.- Proven expertise in service delivery management, team leadership, and stakeholder engagement.
- Experience in managing complex IT infrastructures, including EUC, POS, and network systems.
- Strong understanding of ITIL principles and experience with tools like ServiceNow.
- Demonstrated success in operational efficiency initiatives.
- Degree in Information Technology, Business Administration, or a related field preferred.
SKILLS & COMPETENCIES
Strategic Thinking: Ability to align operational activities with organisational goals.
Leadership and Influence: Strong leadership skills with the ability to motivate and inspire teams across functions.
Operational Focus: Expertise in managing service levels, driving efficiencies, and delivering results.
Communication: Exceptional verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
nnovation: High Proactively identify and implement smarter ways of working to enhance service delivery.
Problem-Solving: Adept at resolving complex challenges and managing escalations.
LEADERSHIP BEHAVIOURS
Soulfully Curious
- Leaders who seek out new knowledge, explore a diverse range of perspectives, and show a genuine interest in learning about complex issues.
- Leaders who ask questions with positive intent, show a willingness to learn and remain open to new ideas.
Results Focused
- Leaders who set clear goals, prioritise tasks, regularly evaluate progress, and course correct in pursuit of achieving desired outcomes.
- Leaders who take accountability, learn from both successes and failures, and demonstrate a commitment to meeting or exceeding targets.
Extraordinary Teammate
- Leaders who proactively collaborate, share knowledge, offer assistance, and support a wider community of peers across the organisation.
- Leaders who communicate clearly and respectfully, celebrate others' successes, and contribute to team performance and culture at an enterprise level.
Develops People
- Leaders who positively support the growth and advancement of others, provide, and seek out regular constructive feed forward.
- Leaders who coach their teams, create opportunities for skill development, nurture talent and take a genuine interest in the personal growth of others.
Pay Range
Competitive
Advertised until:
Feb. 13, 2026
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