Remote Customer Service Representative (Native-Sounding American Accent Required)

100% remote, work-from-home Customer Service Representative role for a US marketing agency.

P37,000 – P60,000/month (amount to be discussed upon final interview)

Monday–Friday, 9 AM – 5 PM Central Time.

• Paid weekly via direct bank deposit
• paid time off after 90 days,
• 13th-month bonus.

You'll be working from your own home, using your own equipment and your own internet — so a quiet, professional home work environment is non-negotiable.

The Role
You will be the first voice our clients' leads hear. When someone fills out a Facebook form or messages one of our clients' pages, you'll call them back within 30 seconds, introduce yourself on behalf of that client, qualify the lead, and either book the appointment or hand it off according to that client's playbook.

You will be representing several different US businesses throughout the day, so you need to be sharp about switching context — different scripts, different services, different tones. We will train you on each client and give you clear playbooks. Your job is to execute them consistently.

This is a phone-heavy role. If you don't love being on the phone, this isn't the job for you.

What We're Looking For

• Native or near-native American accent. This is the single most important requirement. Our clients' customers are American homeowners and business owners, and they need to feel like they're talking to a local. If your accent is anything less than excellent, please don't apply: we will screen carefully.
• Highly organized. You'll be juggling multiple clients, multiple scripts, a CRM, and a calendar. Things cannot fall through the cracks.
• Consistent and reliable. Show up on time, every day. Speed-to-lead only works if you're at your desk when the leads come in.
• Adaptable. You'll switch between representing different businesses throughout the day. You need to keep each client's name, offer, and tone straight. Friendly and natural on the phone., not robotic or scripted-sounding. Not stiff - you should sound warm, confident, and quick to build rapport. Strong written English for follow-up texts and emails.
• A professional home office setup — stable, fast internet (wired preferred), a quiet space with no background noise (no roosters, no kids, no street noise, no family interruptions), and a backup power/internet plan for outages.Reliable computer and noise-canceling headset.

Bonus Points If You Have

• Previous experience with US-based clients (BPO, appointment setting, real estate, home services, etc.)
• Experience in working as a virtual receptionist or with multiple accounts at once
• Experience with CRMs, dialers, or any speed-to-lead workflow
• Sales or appointment-setting background
• Proven track record of working from home long-term

About Us

We're a marketing agency based in Kentucky, USA. We run Facebook lead generation campaigns for home service businesses and growing brands across the United States. Our edge is speed — when a lead comes in, we call within 30 seconds. That's where you come in.

HOW TO APPLY (READ CAREFULLY — APPLICATIONS THAT SKIP THIS WILL BE IGNORED)

To apply, send us the following:

A short video (preferred) or MP3 voice recording - 60 to 90 seconds - answering these three questions in English:

Why are you a good fit for this role?
Introduce yourself briefly like you would on a real lead call for a roofing company.
What's your home internet speed and your work setup?

We will not respond to generic applications, copy-paste cover letters, or applications missing the audio/video.

Send the audio or video as a Google Drive, Dropbox, or YouTube (unlisted) link to my inbox.

Looking forward to hearing from you!

Pay: Php37,000.00 - Php60,000.00 per month

Benefits:

• Company Christmas gift
• Work from home

Experience:

• Call Center: 3 years (Required)

Work Location: Remote