(Remote) Dental Scheduling & Outbound Specialist

Remote Dental Scheduling & Outbound Specialist

Company: Teamficient

Salary Range: $800 - $1,000 (Negotiable for highly experienced candidates)

Time Range: Between 7 AM – 7 PM CST

Working Hours: 9-hour shift (8 working hours + 1-hour break)

Days Off: TBD (2 days per week)

Why Join Teamficient?

• Competitive Salary with potential increases based on performance
• Full-Time Position (40 hours/week)
• Paid Training and opportunities for additional bonuses
• Government Contributions: SSS, PhilHealth, & PAG-IBIG
• Comprehensive Compensation: Holiday pay, overtime pay, night differential pay, & 13th-month pay
• Leave Credits & HMO after regularization

Job Overview

We are seeking a reliable and patient-focused Remote Dental Scheduling & Outbound Specialist to support appointment scheduling and outbound patient communication. This role will work remotely and is responsible for managing dental and/or PT appointment scheduling, conducting outbound calls, and ensuring a smooth and professional patient experience while following clinic workflows and compliance standards.

Key Responsibilities

Scheduling & Appointment Management

• Schedule, confirm, reschedule, and cancel dental and/or PT appointments accurately
• Coordinate appointment availability based on provider schedules and clinic guidelines
• Maintain accurate and up-to-date patient records in the scheduling system

Outbound Calling

• Conduct outbound calls to patients for scheduling, confirmations, reminders, and follow-ups
• Contact patients regarding referrals, missed appointments, or pending scheduling requests
• Clearly explain appointment details, preparation instructions, and clinic policies

Patient Communication & Support

• Deliver professional, courteous, and empathetic communication at all times
• Address basic patient inquiries and escalate concerns when necessary
• Maintain a positive patient experience while working efficiently in a remote environment

Documentation & Reporting

• Log call outcomes, appointment updates, and patient interactions accurately
• Follow established workflows, scripts, and compliance requirements
• Submit required daily or weekly activity reports

Qualifications & Requirements

• Previous experience in dental, medical, or PT scheduling (preferred)
• Strong outbound calling and communication skills
• Experience using scheduling software, EMRs, or CRM tools
• High attention to detail and strong organizational skills
• Ability to follow scripts, workflows, and compliance guidelines
• Comfortable working remotely and managing time effectively

Preferred Qualifications

• Experience supporting U.S.-based dental or healthcare clinics
• Basic understanding of insurance verification or patient intake (a plus)
• Prior remote or virtual healthcare support experience

Performance Expectations

• Meet assigned scheduling and outbound call targets
• Maintain accuracy, professionalism, and compliance
• Demonstrate reliability, responsiveness, and accountability
• Contribute positively to patient satisfaction and clinic efficiency

Technical Requirements (Work-From-Home Setup)

• Reliable high-speed internet connection
• Quiet, distraction-free work environment
• Ability to log in on time and adhere to assigned schedules
• Comfortable working independently while communicating regularly with the team
• Willingness to attend virtual meetings, coaching, and training sessions

Join TeamFicient and become part of a team dedicated to delivering exceptional healthcare support services!

Job Types: Full-time, Permanent

Work Location: Remote