Remote Virtual Assistant - Cold Calling And Customer Service

About Integem
Integem (integem.com) is a leader in education technology, specializing in Holographic Augmented Reality (AR) and AI-powered solutions. Our mission is to empower students and professionals worldwide by fostering creativity, innovation, and problem-solving skills through cutting-edge technology.

What We Are Looking For
We are seeking a Remote Virtual Assistant to manage cold calling, customer service, and outreach to clients. The ideal candidate can clearly articulate Integem’s mission and services, has strong communication and organizational skills, and thrives in a remote work environment. This position requires professionalism, alignment with our brand’s values, and a strong customer-focused attitude. Training will be provided to ensure success in this role.

Key Responsibilities

• Conduct cold calls to prospective clients, introduce Integem’s services, and build strong relationships.
• Provide exceptional customer support via email, phone, and chat, addressing inquiries and resolving issues promptly and professionally.
• Assist with client outreach, lead generation, and follow-up strategies.
• Analyze data using Excel to generate insights and performance reports.
• Manage administrative tasks, including scheduling, file organization, and preparing documents.
• Clearly explain Integem’s programs and services during client interactions.
• Collaborate with internal teams to ensure smooth communication and operations.

Requirements

• Bachelor’s degree in any field.
• At least 1 year of experience in customer service and cold calling for an American company.
• Strong English communication skills, both oral and written, with a neutral or American accent.
• Proficiency in Google Suite (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with Canva for creating presentations and materials.
• Ability to analyze and report data using Excel (e.g., pivot tables, basic formulas).
• Reliable high-speed internet and a quiet, professional home office environment.
• Self-motivated, disciplined, and able to work independently.
• Positive attitude and strong interpersonal skills.

Preferred Qualifications

• Experience with customer service tools like Freshdesk.
• Familiarity with CRM systems and marketing/sales processes.
• Basic knowledge of social media platforms for outreach.
• Certifications in customer service, communication, or data analysis.

Important Note
Applicants should have a professional background that aligns with Integem’s mission and values. To maintain the integrity of our brand and the trust of our clients, we seek candidates with experience suitable for a family-friendly and educational organization.

Work Schedule
Full-time remote position during California daytime hours.

Why Join Integem?

• Be part of an innovative and diverse organization.
• Competitive compensation and flexibility to work remotely.
• Comprehensive training and resources to support your growth.

How to Apply
To apply, send your updated resume detailing your relevant experience. Shortlisted candidates will be contacted for a Zoom interview.

Job Types: Full-time, Part-time, Permanent

Pay: Php30,000.00 - Php80,000.00 per month

Expected hours: 40 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Performance bonus