Reservations Agent - Hotel Alba

Hotel Alba is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Hotel Alba:
Hotel Alba is a revitalized urban retreat located on South Terrace in the Adelaide CBD, offering views of the South Parklands. It is a modern, stylish hotel that aims to provide a resort-like atmosphere within the city center. The hotel is part of the Independent Collection by EVT.

About the Role:
As a Reservations Agent, you’ll be the first point of contact for our guests, handling phone and digital enquiries with professionalism and warmth. From restaurant bookings to room reservations, housekeeping requests to room service orders, you’ll be the communication hub of the resort. Your knowledge of our property and your ability to deliver seamless service will ensure every guest feels valued and cared for.

Key Responsibilities:

• Manage guest reservations, including FIT and group bookings, waitlists, and “no shows”
• Handle guest enquiries, requests, and complaints with efficiency and empathy
• Record guest preferences and ensure they are acted upon to enhance the stay experience
• Process check-ins and check-outs via the Property Management System (Opera)
• Maintain accuracy in reservations, guest requests, and interdepartmental communication
• Upsell services and promote special offers to maximise guest satisfaction and revenue
• Support colleagues with ad-hoc duties and foster strong team relationships
• Ensure guest complaints are logged and escalated appropriately
• Maintain knowledge of rates, promotions, and resort services

Skills & Experience:

• Customer service experience (hotel or resort preferred)
• Clear communication and fluent English (extra languages a bonus)
• Organised and detail-focused
• Comfortable using computers and reservation systems (Opera knowledge ideal)
• Problem-solving mindset to handle guest issues smoothly
• Professional appearance and grooming
• Flexible to work nights, weekends, and holidays

Benefits & Perks :

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Hotel Alba and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.