Restaurant Supervisor/Bartender

Job Specification: Supervisor – Upstairs @ Neighbourhood

Location: Upstairs @ Neighbourhood, Naas
Position: Supervisor
Reports To: Restaurant Manager

About Upstairs @ Neighbourhood

Located above the Neighbourhood restaurant in Naas, Upstairs @ Neighbourhood offers an elevated dining experience featuring a fine dining restaurant with a 6-8 course tasting menu and an exclusive lounge serving signature dishes, snacks, and drinks. With a focus on locally sourced Irish ingredients and international culinary techniques, Upstairs @ Neighbourhood is a destination for exceptional dining and hospitality.

We are seeking an experienced and dynamic Supervisor to join our team and play a key role in ensuring the smooth operation of both the lounge and the fine dining restaurant.

Role Overview

The Supervisor will oversee day-to-day operations, ensuring exceptional service standards and efficient workflows in both the lounge and restaurant areas. This individual will lead by example, support the team, and act as a point of contact for staff and guests. The Supervisor will also assist the Restaurant Manager in scheduling and maintaining a cohesive and motivated team. The role includes assisting behind the bar when required to support the overall operation.

Key Responsibilities

Team Leadership

• Supervise front-of-house staff during service to ensure smooth operations.
• Provide hands-on support to the team, assisting with service and bar duties as needed.
• Act as a mentor, offering guidance and feedback to staff to enhance performance.
• Coordinate daily pre-service briefings, communicating key updates, menu details, and guest notes.

Service Excellence

• Ensure guests receive an exceptional experience from arrival to departure.
• Monitor service flow, addressing any issues promptly and professionally.
• Handle guest inquiries, special requests, and complaints with discretion and efficiency.
• Maintain a visible presence in both the lounge and restaurant, supporting the team and interacting with guests.

Bar Support

• Step in to assist behind the bar during busy periods, ensuring efficient and high-quality beverage service.
• Maintain knowledge of wine, cocktails, and other beverages to assist with guest recommendations and preparation.
• Support bar inventory management and ensure compliance with health and safety standards.

Operational Management

• Oversee the preparation and readiness of the lounge and restaurant before service.
• Monitor table turnover, seating arrangements, and guest satisfaction.
• Ensure compliance with health and safety regulations and hygiene standards.
• Assist with inventory management and stock control for the lounge, bar, and restaurant.

Administrative Duties

• Support the Restaurant Manager with staff scheduling, ensuring adequate coverage for service.
• Assist with training and onboarding new team members.
• Monitor and record staff performance, providing feedback to the Restaurant Manager.
• Contribute to operational reports and suggest improvements to enhance efficiency.

Key Skills & Attributes

• Leadership: Proven ability to motivate and manage a team in a high-pressure environment.
• Service-Oriented: Strong focus on delivering outstanding guest experiences.
• Bar Expertise: Experience in bar service, including cocktail preparation and wine knowledge.
• Problem-Solving: Ability to address challenges quickly and effectively.
• Organizational Skills: Efficiently manage multiple tasks and priorities during service.
• Communication: Excellent interpersonal and communication skills with staff and guests.
• Attention to Detail: Ensure all aspects of service meet the highest standards.

Qualifications & Experience

• Previous supervisory experience in a fine dining or upscale hospitality environment.
• Strong knowledge of food and beverage service, including wine and cocktail pairings.
• Experience in bar service, including preparation of cocktails and handling busy bar operations.
• Familiarity with reservation systems and point-of-sale systems.
• Certification in food safety and hygiene is an advantage.
• A passion for fine dining, hospitality excellence, and beverage service.

Working Hours

• Full-Time Role: Flexibility to work evenings, weekends, and holidays is essential.
• Thursday to Sunday availability is required to align with Upstairs @ Neighbourhood operations.

What We Offer

• Competitive salary.
• Opportunities for career growth and professional development.
• A supportive and inclusive work environment.
• Staff discounts on dining and beverage experiences.

Job Type: Full-time

Pay: €14.50-€16.50 per hour

Expected hours: 40 per week

Additional pay:

• Tips

Benefits:

• Employee discount
• Sick pay

Schedule:

• Weekend availability

Experience:

• Bar: 2 years (preferred)

Language:

• English (required)

Work Location: In person

Reference ID: UPNBHD1