Retail Assistant Store Manager - Warringah Mall

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role:

As our Assistant Store Manager, your role involves supporting the store operations and team of our Lindt Chocolate Shop which retails a large range of Lindt Chocolate including take away chocolate drinks, coffee and ice cream. You will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience and achieving sales goals
• Delegating, coaching and leading employees on their daily operations, service and collaboration
• Assisting with roster and budget management
• Leading from the front with passion and expertise with customers on product knowledge and preparation
• Ordering and receiving deliveries and overall inventory management
• Deploy visual merchandising strategies and promotional changes
• Assisting in developing and leading the team to future successes

What we would like you to bring:

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion
• Previous Barista experience desirable
• An ability to grow your local community and drive return sales and loyalty
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements, and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We'd love to get to know you!