Retail Sales Assistant

• Job Description

ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free and duty paid retail outlets in Europe, The Middle East, Asia Pacific and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 3,500 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc. This is an exciting opportunity for enthusiastic and ambitious individuals to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers. The successful candidates will deliver a world class shopping experience to our customers at Dublin Airport, maximising sales growth and providing on-trend, customer centric services. We have a number of full-time roles based at Dublin Airport.The roles are shift based, permanent and will be appointed in line with the Framework Agreement agreed with Mandate Union. An engaging onboarding process will be delivered, which will include comprehensive training.

We Offer:

• Hourly Rate €16.14 (Revised hourly rate with effect from 23rd March 2025, €17.76 )
• Comprehensive induction & training programme
• Uniform provided on joining
• Staff discount of 55% across Cork Airport Food & Beverage outlets and free coffee, tea & water across breakrooms
• Free car-parking for working hours
• Travel Tax Saver Scheme and the Bike to Work Scheme
• Staff discount at Dublin and Cork Airport Duty-free with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus
• Various Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme,
• Focus on You Wellbeing services.
• Active daa Charity of the Year activities, events and socials

• Responsibilities

• Driving Sales Approach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)
• Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend
• Highlight ARI’s value message and ARI’s exclusive customer offerings
• Maintain awareness of all sales, promotions and applicable
• Knowledge of Store, category sales targets (shift, daily, weekly)
• Full commitment and participation in all promotional activities
• Adherence to cash/card handling procedure
• Visual Merchandising & Category Management
• Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams
• Ensure accurate pricing of products through correct display and adherence to SEL guidelines
• Recognise and ensure implementation of brand standards for each house/supplier
• Knowledge of location of stock and sourcing of same
• Awareness of the need to maintain required stock levels and ensure effective stock rotation to prevent out of date stock
• Escalate stock issues as appropriate
• Retail Product Knowledge
• Commit to attending ongoing brand training and implementing learnings thereafter
• Drive personal learning regarding products sold in store through continuously engaging with ARI
• Knowledge Hub as a mechanism to further enhance product knowledge
• Provide feedback to team members and managers regarding product interest (out of stock, customer requests.)
• Display expert product knowledge of all categories within the retail area.
• Customer Service Provide a professional, attentive and personal customer shopping experience
• Provide customers with retail and airport information as required
• Foster and implement all activities related to providing a safe working and shopping environment
• Customs Compliance and Stock Security
• Adhere to all custom regulations & procedures e.g.. STEB bag, personal allowances for connecting flights
• Pro-active in applying techniques which will mitigate stock variances or custom breaches / bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances or custom breaches
• Reinforce store strategy to reduce shrinkage

• Qualifications

• Prior experience working in retail or hospitality is preferred.
• Demonstrate a genuine desire and commitment to provide extraordinary customer service.
• Excellent communication skills.
• Self-motivated and possess real passion for luxury brands.
• Flexibility to work varying shifts, including nights and weekends (shift times can vary between 4am and midnight).
• Committed to ARI Values