Sales Associate

Position

As a Sales Associate, you are responsible to ensure an exceptional experience for our clients and representing the brand with elegance and meeting sales expectations.

Job responsibilities

Primary Objectives:

Detailed Objectives:

1. Brand Ambassador:

• Represent Givenchy guaranteeing that the brand image is correctly perceived by clients by adhering to the specific dressing and behavior standards of luxury.
• Contribute to maintaining the upscale atmosphere of the boutique.

2. Client Engagement:

• Execute a proper Selling Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) to ensure that the Brand image is properly perceived by clients
• Ensure that the client-telling process is properly executed in the store in accordance to the company guidelines and business strategies
• Recruit and convert new clients, and maintain relationships with existing clients through the following key actions:
  • Capture and update all client information accordingly to company tools to retain accurate client data
  • Track client preferences and past purchases to provide personalized recommendations.
  • Foster long-term loyalty through storytelling by providing a rich narrative behind each collection.

3. Embrace a Result-oriented Culture:

• Actively meet or exceed individual and store sales targets
• Achieve all sales associate KPIs and CRM requirements
• Identify additional sales opportunities by understanding the specific needs of clients.

4. Store Operations:

• Ensure proper back of house maintenance and stocks management
• Participate in all inventory, cycle counts and merchandise receptions to maximize efficiency at work, ensuring store operations at optimum operational standards
• Work with SIC on controlling and maintaining the Visual Merchandising of the store, proposing enhancement to the VM team to drive and maximise sales
• Proficient and accurate use of POS
• Ensure store functional maintenance

5. Team Collaboration:

• Work collaboratively as an active team player to support all business activities
• Actively participate in any implementation of training and tools
• Maintain an open, positive, and constructive communication with team members

Profile

Behavioral Requirements:

• Ensure punctuality, honesty, and discipline at all times
• Demonstrate spontaneous teamwork, openness to feedback and communication and driven to achieve results
• Be positive and proactive, self-motivated
Stay informed and be updated with fashion trends and be familiar with Givenchy’s product knowledge and brand’s DNA