Sales Support Executive

This role is part of our Remote Monitoring Solutions product line.

For more information about our product line: https://www.senceive.com/
For more information about our product line: https://sisgeo.com/

Eddyfi RMS supply wireless remote condition monitoring technology is used in 35 countries in rail, construction and mining. Our precise, reliable and robust products are built to empower clients responsible for high value and at-risk assets. Users installed more than 30,000 sensors last year – helping them manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more. Systems are installed in minutes and last more than a decade with minimal maintenance – helping users to mitigate engineering risk without visiting site.
This role will support the Senceive and Sisgeo product lines, part of the Eddyfi Geotechnical RMS business unit. We are seeking the right individual to join our Global Sales & Support team.
This position provides an important link between the Business Development and Operations teams. The successful candidate will oversee critical processes within the sales cycle to help the business drive sales performance and operational efficiency.
Your eye for detail will ensure that you prove a key asset for the wider Business Development and Operations teams and your attention to each customer’s experience will cement strong and long-lasting relationships. The responsibilities will be principally focussed on supporting the Business Development and Operations Teams as we continue our sales expansion. Tasks will cover a global customer base, with particular focus on Europe, Middle East, Asia and Africa.

Be a part of something bigger.
At Eddyfi Technologies, we’re proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives.
As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we’re just getting started.
If you’re passionate about technology and want your work to make a real impact, we’d love to hear from you.

Our values

• We are customer-centric
• We innovate with a purpose
• We are reliable and accountable
• We are stronger together

Joining our team means:

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long-term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

As a Sales Support Executive you must be able to:

• Raising Sales Orders and communicating with the Operations Team and customers once orders are placed
• Liaising with customers regarding shipping processes, confirmation and requesting any additional information if required
• Checking and auditing Quotations, Sales Orders and Purchase Orders to ensure they are in line with the companies’ commercial guidelines
• Overseeing Purchase Order insurance requirements
• Working with the Finance Team to track late payments and ensure the Business Development Team and systems are kept up to date on this information
• Producing reports for various sales and operational metrics
• Updating and distributing sales process and sales support documentation
• Providing a key link between the Operations Team and Business Development Team
• Providing support to the Business Development Team with information about any outstanding or previous orders
• Completing supplier forms and keeping the company information provided to Customers up to date
• Distributing pricelists to customers and keeping up-to-date records of the recipients
• Keep customer records up to date on both CRM and ERP systems

What makes you an asset to our team:

• Demonstrable experience in similar role
• Fluent in English and Italian
• Competent using CRM and ERP software as well as full Microsoft Office suite
• Strong communication and customers service skills to manage internal and external requests
• Familiarity with shipping & logistics processes
• Able to multitask in an organized manner and meet deadlines while paying attention to details
• Ability to work within global and remote teams
• The ability to speak a third language (asset)

Why join Eddyfi? We offer you:
Annual Leave Entitlement:

• Employees have twenty-five days’ annual leave entitlement each year, for use between January to December; this is in addition to Bank Holidays of which there are typically eight.

Pension Scheme:

• Employees are automatically enrolled into the Company’s Workplace Pension Scheme with personal contributions of 5% or more, with the company matching contributions of up to 5%.

Group Life Assurance:

• Employees are automatically enrolled into the Company’s GLA scheme which pays 4 x salary in the event of death in service, and includes an Employee Assistance Program with a 24/7 advice line and a healthcare app.

Cycle to Work Scheme:

• Employees can purchase bikes and accessories at significantly reduced rates, with repayments made through salary sacrifice over a period of 12-18 months.

Tech Scheme:

• Similarly to the Cycle to Work scheme, Employees can purchase laptops, phones, appliances and more from Currys at discounted rates, with repayments made through salary sacrifice over a period of 12 months.

Learning & Development:

• Employees are encouraged to continue their career development with a variety of training courses and development opportunities available.

Full details of the Employee Benefits are available on request.

If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application!

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.

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