Sea Logistics Reefer Operational Care Manager, Cooltainer

We are looking for a Sea Logistics Reefer Operational Care Manager to lead the Cooltainer Operations team across both AU & NZ. Reporting to the Director Reefer & Perishables Australia & New Zealand and a member of the Cooltainer Management Team, you will have overall responsibility for leading the AU and NZ operations team cluster, ensuring the effective and efficient delivery of operational excellence for Cooltainer across ANZ.

• Support the smooth cross-functional collaboration between relevant teams such as Customer Care, Sales, Systems & Processes, Revenue and Customs Team to deliver a great customer experience and drive customer retention

• Focus on continuous improvement of processes and controls and agree with key stakeholders as to how to implement these

• Maintain strong relationships with various external parties, including transport companies, shipping lines etc.

• Manage and analyse the operational performance of carriers to ensure services are provided in line with SLAs

• Liaise with regulatory bodies to ensure compliance with documentation and processes

• Ensure strong data quality is available for timely and accurate customer reporting

• Analyse your profit and loss and deploy strategic initiatives to optimise performance

• Ensure all job costings are accurate and any additional charges are included within the current job file with notation of reason for additional charges.

• Where appropriate given the possible value of cost or loss on the job file, ensure a Commercial decision/approval and confirmation is added to any job file.

• Collaborate with the Cooltainer Management Team to support the development of new and existing customer targets including pursuing profitable growth in targeted segments and trades

• Collaborate with the relevant Kuehne+Nagel branches to provide and share support and resources when required

• Conduct regular conversations with all direct reports to discuss and ensure traction on delivering performance and development goals

• Ensure your direct reports are equipped with the tools and skills to provide leadership and guidance to their team members, including ensuring everyone knows their daily objectives and are fully empowered to meet them

• Provide team members opportunities to gain new experiences and grow by selectively delegating activities

• Follow-up to provide additional feedback, guidance and continuously strengthen capabilities based on the skills matrix and personal development plans

• Participate fully as an integral member of the Cooltainer Management Team, working collaboratively as required to ensure achievement of overall team objectives, including the success of the KN Experience (EX & CX)

• Significant experience of working in a customer focused and facing mindset as a leader and performing positively within a solutions driven environment.

• Demonstrated leadership and people management skills; proven track record of successfully leading and developing a high performing team, gained within the shipping or freight forwarding industry.

• Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions

• Ability to operate in a fast-paced transformative environment under pressure and to tight deadlines

• Ability to effectively manage and prioritise your time effectively, especially when under pressure and with a busy workload

• Strong organisational skills including the ability to prioritise tasks and delegate appropriately.

• Strong attention to details skills coupled with a high level of accuracy

• Strong communication skills, both written and spoken, coupled with the ability to listen effectively

• Decisiveness in decision making, coupled with the ability to solve problems

• Ability to upskill and develop team members through structured training and knowledge sharing

• Track record in proactively developing and improving own knowledge, skills and experience

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Flexible working arrangements

• Fully subsidised health insurance for yourself and immediate family

• A wellness allowance

• Confidential EAP services

• Access to training, learning and development opportunities as well as career progression in a successful global organisation

• Social Club, flu vaccinations, birthday cakes, Christmas gift and more!
  
  

  • Please note - we will only accept applications from those with current NZ working rights.