Senior Business Systems Analyst

Senior Business Systems Analyst – Ireland, Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding team’s healthcare system work better for everyone.

As a Senior Business Systems Analyst, this individual is responsible for analysis, design, build, test, train, and optimisation of clinical workflows to meet customer objectives using the Change Healthcare Radiology System PACS Solution and other Change Healthcare Applications. The IC will also Demonstrate Transformation skills to work with stakeholders across the customer base to change their way of working and realise the benefits of the Change Healthcare Products.

Travel:

At least 50% travel is required between Ireland and UK sites and Internationally to US sometimes. The individual must have a valid driver’s license and access to a personal vehicle.

Roles and Responsibilities of Senior System Business Analyst:

• Works directly with client to manage workflow design, creates process documentation, and train or coordinate training for client users.
• Conduct Current State Workflow Analysis – ability to gather data requirements from customers effectively.
• Design Future State Workflow (including System Workflow and Department Process Workflow)
• Determine application optimisation within the department and provide the customer with Best Practice methodologies.
• Analyse unique configurations of customer sites and customize processes and training accordingly.
• Work closely with the Customer during the Implementation of the system.
• Develop training plans and documentation and coordinate and provide all relevant training on relevant systems.
• Carry out application and integration testing with the customer, documenting any system changes.
• Liaise with project managers on site progress, system updates, issues, and testing.
• May work directly with clients on-site or provide installation support remotely.
• Provide Application Training and support to staff from other groups as required.
• Identify, File and Follow-up Product Features and issue requests during implementation
• Proactively involved in change management processes related to implementations.
• Recommend Best Practices to Customer and courses of action to resolve implementation issues.
• Identify and implement improvements to Implementation Process
• Identify improvements to Product
• Identify opportunities for further Team education and growth.
• Identification and awareness of related sales opportunities
• Issue tracking, investigation, resolution and communication to sites and customer team on issue progress
• Test new system releases and communicate changes to sites and customer team.
• Liaise with engineering team to progress issues, document issue/investigation logs.
• Support the Sales Team by demonstrating products to a varied audience including Customers, at Sales Conferences, Forums etc.
• Support the customer services team.
• Adhere to Health and Safety standards at all times.

Required Qualifications of Senior System Business Analyst:

• Third level qualification in IT/Health Sciences
• Proven experience in IT/Radiology experience, with considerable experience of training individuals/groups within previous roles.
• Experience of working in a clinical environment is essential.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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