Senior Cloud Service Manager

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
As a Senior Cloud Service Manager, you will be the central point of contact for the delivery of cloud services. You ensure smooth operations, customer satisfaction, and strategic alignment with business goals. You will lead cross-functional teams, manage service performance, and drive continuous improvement of cloud environments.

WHAT THE ROLE OFFERS

• Aligning cloud services with customer business goals, ensure critical requirements are met, and identifying optimization opportunities
• Taking responsibility for the customer relationship from contract initiation to stable operations, including service delivery, change management, and SLA compliance
• Monitoring service performance, generating reports, and taking corrective actions when needed
• Ensuring compliance with security and regulatory requirements and managing risks across functions
• Leading matrix teams and collaborating across departments to stabilize and enhance services

WHAT YOU NEED TO SUCCEED

• A degree in (Business) Informatics or a comparable qualification
• Several years of experience in IT service management in a cloud environment (e.g., AWS, Azure, Google Cloud), ideally with experience in data center deployments
• Familiarity with ITIL, especially in incident, problem, change, and service level management
• Understanding of cloud architectures, operating models, and security requirements
• Experience with monitoring and reporting tools for cloud service oversight
• Assertiveness, a solution-oriented approach, and leadership skills—even in complex or escalated situations
• Fluent language skills in English and French

ONE LAST THING
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcom

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.