Senior Director

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Develop and implement with Global Operations, a business strategy for the regional site.

Responsible for meeting the KPIs (SLAs and quality) and obligations established within the contract.

Drive initiatives that contribute to long-term operational excellence of the site and the company business.

Manage the client relationship, successfully setting and directing the client expectations in line with the business activity.

Responsible for all financial activity and results on the account.

Ensure consistent, open and effective communication with the operations teams, across the business and with the client.

Demonstrate leadership that embodies the corporate values and ethics and promotes an open, fair, and honest environment.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Preferably with 8+ years of working experience in the related field is ideal for this position.

Experienced in managing customer operations in both sales and services.

Possesses a strong contact centre or BPO credentials and reputation.

Demonstrated a strong track record in leadership positions

Possesses strong skills in facilitating effective client and staff meetings

Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.