Senior Executive, Operations

Job Duties:

• Manage and optimize soft services operations, including housekeeping, pest control, landscaping, and waste management, to ensure regulatory compliance and maintain high operational standards.

• Oversee outsourced housekeeping and pest control operations to ensure adherence to specifications, safety standards, and quality requirements.

• Supervise landscaping initiatives to improve the aesthetic appeal of the shopping mall.

• Develop and manage general and food waste disposal procedures in compliance with environmental regulations.

• Optimize waste segregation, recycling, and disposal systems to enhance sustainability.

• Respond promptly to tenant enquiries, complaints, and service requests related to housekeeping, pest control, landscaping and waste management operations.

• Collaborate with the technical team for building repairs and maintenance.

• Manage procurement / Invitation to Quote (ITQ) processes for soft services, including preparing scope of work, issuing ITQ documents, evaluating submissions, awarding contracts and reviewing vendor performance.

• Plan and execute approved capex and ad hoc repair or replacement works.

• Drive initiatives to optimize water consumption and ensure alignment with established sustainability goals.

• Maintain proper inventory and maintenance records.

• Monitor and evaluate housekeeping and pest control performance metrics (e.g., cleanliness audit scores, pest sighting frequency, response times) to identify patterns and areas for improvement.

• Prepare timely and accurate management reports and presentation materials.

• Manage purchase orders (POs) and monitor budget utilization for assigned services. Liaise with Finance to ensure accurate processing and timely vendor payments within approved budgets.

• Foster a customer centric culture and drive operational excellence within the Operations team.

• Perform related duties as assigned by your manager.

Requirements:

Education

• Diploma or Degree in Facility Management, Environmental Science or related discipline.

• ECO & WEMP certifications preferred

Experience

• Minimum 3 years of relevant experience in a commercial building or shopping mall environment.

• Prior experience in managing the full Invitation to Quote (ITQ) process.

• Prior experience in supervising outsourced soft services providers.

Skills

• Knowledge of sustainability practices and regulatory compliance.

• Good working knowledge of facility management systems, and MS Office applications (e.g. MS Word, Excel and Powerpoint).

• Strong organizational and vendor management skills.

• Excellent communication skills for interaction with tenants, vendors, and internal teams.

• Excellent interpersonal skills and ability to interact with stakeholders at all levels.

Attributes

• Passionate about facilities management.

• Proactive, results-driven, and able to work under pressure and tight deadlines.

• Able to work independently and as part of a team.

• Willing to be hands-on in performing site checks.

• Willing and able to respond promptly to maintenance emergencies after office hours.