Service Coordinator - Residential

NorDan Vinduer, a leading name in high-performance windows and doors, is expanding our Residential team and currently seeking a Service Coordinator to join us. This is an exciting opportunity for someone with a background in construction or the window and door industry to grow within a dynamic and supportive environment.

What We’re Looking For
We’re seeking a proactive and detail-oriented individual who can manage service calls efficiently and deliver exceptional customer service. The ideal candidate will have:

• ✅ Previous experience in construction or windows and doors (strongly preferred)
• ✅ Excellent IT skills
• ✅ Proven customer service experience
• ✅ Strong attention to detail
• ✅ Excellent telephone and written communication skills
• ✅ Ability to work independently and take initiative

️ Key Responsibilities

• Handle incoming customer calls and emails, logging all relevant details
• Determine if service calls are under warranty or chargeable
• Liaise with the Service Manager for scheduling and approvals
• Secure payments for chargeable calls before scheduling
• Prepare quotations and raise invoices for service work
• Process supplier claims for faulty materials
• Keep customers updated on service status and scheduling
• Maintain accurate records in our CRM system (Pipedrive)
• Monitor service engineer movements via vehicle tracking
• Order and follow up on materials required for service calls

Why Join NorDan?

• Be part of a growing team with excellent career progression opportunities
• Work in a modern, collaborative environment
• Relocation to state-of-the-art offices in Park West in early 2026

Ready to Apply?
Send your CV and cover letter to us today and take the next step in your career with NorDan Vinduer.