Service Dispatcher

SERVICE DISPATCHER – Dartmouth

Are you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization?

If so, Prime Material Handling Equipment Limited would love to hear from you!

We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick, we are looking for a Service Dispatcher in our Dartmouth Branch to join our growing team.

As a Service Dispatcher you will:

· Receive calls from customers and assess the type of service mechanical/maintenance work needed

· Schedule and coordinate all service calls as calls are received

· Dispatch field and remote technicians to specific jobs based on the technician’s area of expertise on the equipment present at customer sites

· Maintain on-call schedule for all Field and Remote Technicians

· Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution

· Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians

· Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost

· Schedule PM’s (including TM & R and Rental units) that are under contract to Prime, so they are completed on time and any follow-up work is completed as requested by the customer

· Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs

· Update and maintain preventive maintenance list

· Maintain service invoice log

Skill Requirements:

· Strong organizational skills with the ability to multi-task

· Strong computer skills related to dispatching.

· Good interpersonal skills to interact with internal and external customers

· Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs

· Attention to detail and problem solving

· Ability to brainstorm techniques to create a variety of choices to solve issues on hand

· Provide a current and suitable driver’s abstract

· Provide a current and suitable driver’s license

· High School Diploma

· 2-5 years related experience in service dispatching

Prime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop!

Please forward your resume to the following email

No phone calls

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person