Service Dispatcher

Company Overview

Preferred Home Services, founded in 2014, is a leading provider of plumbing and HVAC repair and replacement services. With a commitment to customer satisfaction and a reputation for excellence, we have been recognized as one of South Carolina’s Top Workplaces and have completed over 60,000 jobs, making a significant impact in the industry.

Summary

As a Service Dispatcher at Preferred Home Services, you will be instrumental in coordinating service calls and managing technician schedules to ensure timely responses to customer needs. This role is vital to our mission of delivering exceptional service while maintaining operational efficiency.

Responsibilities

• Coordinate and schedule service calls for plumbing and HVAC technicians.
• Manage daily dispatch operations to ensure efficient routing and timely service delivery.
• Communicate effectively with technicians and customers regarding job status and updates.
• Monitor service requests and prioritize based on urgency and customer needs.
• Utilize dispatch software to track job progress and technician performance.
• Assist in resolving any issues that arise during service calls to maintain customer satisfaction.
• Maintain accurate records of dispatch activities for reporting purposes.
• Collaborate with management to optimize scheduling processes.

Qualifications

• Proven experience in dispatching or logistics within the service industry.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills for effective interaction with team members and customers.
• Familiarity with dispatch software or transportation management systems is preferred.
• Ability to analyze data and make informed decisions quickly.
• Customer-focused mindset with a commitment to providing exceptional service.

We solidify the importance of our team members and go above and beyond with the Benefits we offer:

· Health Insurance, Dental and Vision

· 401(k) with up to 4% matching

· Paid Holidays

· Paid Time Off

· Life Insurance, Short-Term Disability & Long-Term Disability, Critical Illness and Accident Indemnity

· Employee Referral Program with $1,000 bonus for qualified positions

· Flexible Spending Account and Health Savings Account

Requirements

· High school diploma or GED.

· Valid SC driver’s license and a safe driving record.

· Authorized to work in the U.S.

*Preferred Home Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 2 years (Required)

Ability to Commute:

• Greenville, SC 29607 (Required)

Ability to Relocate:

• Greenville, SC 29607: Relocate before starting work (Required)

Work Location: In person