Service Manager

Role:

The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Service Manager to support the Technical Service Operations Manager in providing best in class customer service to our clients.

This role will form part of the Technical Service team and will report to Technical Service Operations Manager.

The successful candidate will be a highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role. We are seeking a high calibre and talented professional with a positive mindset and that is willing to learn.

Work location:

The role will be based at the SMR (Service, Maintenance and Repair) Worksop in Tallaght, Dublin.

Key Responsibilities:

The primary responsibilities and focus areas for this role will include the following:

• Lead and manage the day-to-day operations of the workshop.
• Ensure the department delivers top-tier customer service, meeting all KPIs.
• Maximize efficiency and productivity within the team, ensuring service targets are met.
• Manage the technicians, ensuring high-quality service standards.
• Monitor and report the workshop performance, implementing improvements as needed.
• Handle customer queries and complaints in a professional and timely manner.
• Ensure compliance with health and safety regulations.

Minimum qualifications, experience & skills

• Previous experience as a Service Manager is a plus.
• Strong leadership and communication skills.
• A deep understanding of the motor trade and aftersales service operations.
• A customer-focused approach with a commitment to delivering the highest service standards.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Full driving license is essential.

Additional Required Key Skills & Attributes:

• Ability to engage and converse successfully with customers and partners.
• A positive can-do attitude, high energy and an eagerness to excel in everything they do.
• A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines.
• Highly adaptable and flexible to needs of the role and the business.
• Excellent resilience and can cope with high pressure work environment.
• Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments.
• Excellent organisation and time management skills with the ability to rapidly reprioritise according to the changing needs of the business.
• An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well.
• Good analytical skills and very strong attention to detail is essential.
• Excellent drive, enthusiasm and commitment and a keen interest in developing their career.
• Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation.

About the AA

The AA (Ireland) is Ireland’s premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year.

In addition to our expertise on Irish roads we are also one of the country’s leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance.

In 2020 the AA was purchased by Further Global Capital Management and is on an exciting growth and transformation journey. The AA currently employs approximately 500 employees.

More information on the AA is available on our website: https://www.theaa.ie

Job Types: Full-time, Permanent

Pay: Up to €58,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay

Application question(s):

• Do you have any additional driving licence?

Licence/Certification:

• B Driving Licence (required)
• a fully qualified mechanic certification? (required)

Work Location: In person